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Can you help us bring our Lady Rose home?
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<blockquote data-quote="hoser" data-source="post: 138524" data-attributes="member: 6357"><p>You're right, we should put the customer first, but there's the ideology and there's the reality. Ideology says put EVERY customer first, reality says you can't win the hearts of everyone. </p><p></p><p>Once again, I'm not saying the 'win some lose some' is right or wrong, this is the reality, and if you think every shipping company will unequivocally do whatever it takes to keep a client, you're wrong, businesses have limits as to how far they'll go to keep clients. Being the master in business sense that you are, you'd realise that companies like UPS practise the rudimentary economic theory of cost-benefit analyses (remember the game theory course you took in business school? <img src="/community/styles/default/xenforo/smilies/group1/wink.gif" class="smilie" loading="lazy" alt=":wink:" title="Wink :wink:" data-shortname=":wink:" /><img src="/community/styles/default/xenforo/smilies/group1/wink.gif" class="smilie" loading="lazy" alt=":wink:" title="Wink :wink:" data-shortname=":wink:" /><img src="/community/styles/default/xenforo/smilies/group1/wink.gif" class="smilie" loading="lazy" alt=":wink:" title="Wink :wink:" data-shortname=":wink:" />), not running at every customer like they're #1. They'd be willing to do a lot more to keep the big vitamin company (like wine and dine them, offer 80% off walk-up rate, etc) than for ma+pa and the rug. The shipping business is very dynamic and clients are won and lost all the time. Before FX and UPS, I worked for an local city courier, and we'd win and lose clients all the time, while retaining a strong base of loyal clients who have used us since day 1. Every time we'd lose a huge client to courier-company B, a large client of courier-company B would come our way. Sure, we ideally want both clients, but the reality is that we dropped the ball a few times too many, and courier-company B offered that client something better <strong>or</strong> courier-company B offered our client something too good to be true, and we choose not to keep their business, the value of not lowering our rates and expanding our services outweighted the cost of narrower margins keeping the client happy, on top of the fact that we had a few large accounts that were coming our way.</p><p></p><p>And UPS has gone 100 years relying on status quo. Regimentation, efficency, and restraint, particularly with overhead costs, marketing, and technology. That's why we're here where we are.</p><p></p><p></p><p> Finally, a good point is made, but sadly you ruin it by namecalling. What if it was the cousin of the big shipping vitamin store? </p><p></p><p>I'll tell you one thing: if UPS knew that the client was a close relative of the single person who makes shipping decisions for a 2000/piece/night company, UPS would react to it a lot differently. Of course, UPS wants the business either way, but there are certain levels the company is willing to go. Ideally, UPS wants the goods to be returned (who doesn't), but if it goes missing, what do you think UPS should do? Of course, they should do whatever possible, but if they simply can't account for it (let's say the theory that it was accidently pieced into a bulk delivery), how far should UPS go? The reason why I ridiculed the thread is because I had the confidence that UPS would make this messup right and that they would keep a client, and really, it's out of the hands of 99% of the members of the forum (the abrasive preloader from SC, the midnight hub sorter in Flint, the driver in Phoenix)</p><p></p><p>And Brown, as much as you are well intentioned, talking to us in a condenscending (and frequelty derogatory) manner when we disagree over the concept of this thread shows a much different and starker image of the corporate culture than a package handler from Canada like myself chirping thoughts from the 'school of mediocrity.'</p><p></p><p></p><p>You really missed the sarcasm in my post, and I really think you need to tone down the angst towards members, especially with the lack of experience you have both with the company and this forum.</p><p></p><p>You wreak of the rookie prima donnas who critique everyone else on the shift without even knowing their names, and end up quitting within 30 days because they're so hated or they're too exauhsted from being a <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" />. </p><p></p><p></p><p> Please don't encourage stupid people.</p></blockquote><p></p>
[QUOTE="hoser, post: 138524, member: 6357"] You're right, we should put the customer first, but there's the ideology and there's the reality. Ideology says put EVERY customer first, reality says you can't win the hearts of everyone. Once again, I'm not saying the 'win some lose some' is right or wrong, this is the reality, and if you think every shipping company will unequivocally do whatever it takes to keep a client, you're wrong, businesses have limits as to how far they'll go to keep clients. Being the master in business sense that you are, you'd realise that companies like UPS practise the rudimentary economic theory of cost-benefit analyses (remember the game theory course you took in business school? :wink::wink::wink:), not running at every customer like they're #1. They'd be willing to do a lot more to keep the big vitamin company (like wine and dine them, offer 80% off walk-up rate, etc) than for ma+pa and the rug. The shipping business is very dynamic and clients are won and lost all the time. Before FX and UPS, I worked for an local city courier, and we'd win and lose clients all the time, while retaining a strong base of loyal clients who have used us since day 1. Every time we'd lose a huge client to courier-company B, a large client of courier-company B would come our way. Sure, we ideally want both clients, but the reality is that we dropped the ball a few times too many, and courier-company B offered that client something better [b]or[/b] courier-company B offered our client something too good to be true, and we choose not to keep their business, the value of not lowering our rates and expanding our services outweighted the cost of narrower margins keeping the client happy, on top of the fact that we had a few large accounts that were coming our way. And UPS has gone 100 years relying on status quo. Regimentation, efficency, and restraint, particularly with overhead costs, marketing, and technology. That's why we're here where we are. Finally, a good point is made, but sadly you ruin it by namecalling. What if it was the cousin of the big shipping vitamin store? I'll tell you one thing: if UPS knew that the client was a close relative of the single person who makes shipping decisions for a 2000/piece/night company, UPS would react to it a lot differently. Of course, UPS wants the business either way, but there are certain levels the company is willing to go. Ideally, UPS wants the goods to be returned (who doesn't), but if it goes missing, what do you think UPS should do? Of course, they should do whatever possible, but if they simply can't account for it (let's say the theory that it was accidently pieced into a bulk delivery), how far should UPS go? The reason why I ridiculed the thread is because I had the confidence that UPS would make this messup right and that they would keep a client, and really, it's out of the hands of 99% of the members of the forum (the abrasive preloader from SC, the midnight hub sorter in Flint, the driver in Phoenix) And Brown, as much as you are well intentioned, talking to us in a condenscending (and frequelty derogatory) manner when we disagree over the concept of this thread shows a much different and starker image of the corporate culture than a package handler from Canada like myself chirping thoughts from the 'school of mediocrity.' You really missed the sarcasm in my post, and I really think you need to tone down the angst towards members, especially with the lack of experience you have both with the company and this forum. You wreak of the rookie prima donnas who critique everyone else on the shift without even knowing their names, and end up quitting within 30 days because they're so hated or they're too exauhsted from being a :censored:. Please don't encourage stupid people. [/QUOTE]
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