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<blockquote data-quote="MrFedEx" data-source="post: 1208356" data-attributes="member: 12508"><p>If you have ever shipped a package to a residence, even as an employee, you will be included in the class action. I got my paperwork in the mail about a week ago. This all stems from <strong>intentionally </strong>overcharging customers for residential services on commercial packages. Please note that FedEx continued to do this, even after internal correspondence verified that it was an issue. In other words, they hoped they could get away with it. What does this say about the ethics of FedEx? </p><p></p><p>Of course, since it's a settlement, "FedEx admits no wrongdoing", and as usual, when this story first broke, FedEx said it would "vigorously defend itself in court and denied any illegality". This is code for <strong>WE DID IT, AND WE WILL SETTLE OUT OF COURT TO SAVE MONEY. </strong>TUT has posted something that seems to deflect responsibility away from FedEx, but that's inaccurate. Sorry, TUT, but this goes way beyond a simple misapplication of service policy. They were intentionally changing over packages and then reaping the rewards financially. FedEx did it on purpose, knowing it was wrong, and figuring nobody would audit their bills.</p><p></p><p>I'm not going into it here yet, but there is more coming along these same lines of deception. For years, I have delivered and picked-up from one of our largest shippers, who are about to accuse FedEx of massive falsification concerning the 1030 service guarantee. I spent about 15 minutes talking to one of their lawyers recently after being invited to coffee to discuss it. My guess is that there are other big customers who are reviewing their bills and when packages were actually delivered as opposed to when FedEx says they were.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1208356, member: 12508"] If you have ever shipped a package to a residence, even as an employee, you will be included in the class action. I got my paperwork in the mail about a week ago. This all stems from [B]intentionally [/B]overcharging customers for residential services on commercial packages. Please note that FedEx continued to do this, even after internal correspondence verified that it was an issue. In other words, they hoped they could get away with it. What does this say about the ethics of FedEx? Of course, since it's a settlement, "FedEx admits no wrongdoing", and as usual, when this story first broke, FedEx said it would "vigorously defend itself in court and denied any illegality". This is code for [B]WE DID IT, AND WE WILL SETTLE OUT OF COURT TO SAVE MONEY. [/B]TUT has posted something that seems to deflect responsibility away from FedEx, but that's inaccurate. Sorry, TUT, but this goes way beyond a simple misapplication of service policy. They were intentionally changing over packages and then reaping the rewards financially. FedEx did it on purpose, knowing it was wrong, and figuring nobody would audit their bills. I'm not going into it here yet, but there is more coming along these same lines of deception. For years, I have delivered and picked-up from one of our largest shippers, who are about to accuse FedEx of massive falsification concerning the 1030 service guarantee. I spent about 15 minutes talking to one of their lawyers recently after being invited to coffee to discuss it. My guess is that there are other big customers who are reviewing their bills and when packages were actually delivered as opposed to when FedEx says they were. [/QUOTE]
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