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<blockquote data-quote="HazMatMan" data-source="post: 231914" data-attributes="member: 8077"><p>What is the definition of damaged?? If a package has an open flap with the original brown tape on it and we (UPS) do a tapeover of the flaps is that damaged?? If the corner of the box is slightly pushed in, is that damaged?? If the side of a large Pottery Barn box looks kicked in but no visible damage to contents, is that damaged? I would say to the customer the package looks damaged either sign for it or refuse it. (In a nice businesslike tone of course) I wouldn't take it upon myself to say if a package was damaged because the contents may be fine, then if the customer calls and says they never received their package and it gets traced back to you that you sheeted it as damaged but it wasn't then what?? Could LP make an issue of that?? Not for nothing (I speak from experience on this issue) Sometimes the drivers take this damaged package thing way too far. The package has a slight crush to it or a slight tear and it winds up in my damage work area. Or the flaps are open and a driver takes a black crayon and writes in big letters FALLOUT on the box..</p><p>89, I am not bashing you on your response so please don't take it personally. Thank-You..</p></blockquote><p></p>
[QUOTE="HazMatMan, post: 231914, member: 8077"] What is the definition of damaged?? If a package has an open flap with the original brown tape on it and we (UPS) do a tapeover of the flaps is that damaged?? If the corner of the box is slightly pushed in, is that damaged?? If the side of a large Pottery Barn box looks kicked in but no visible damage to contents, is that damaged? I would say to the customer the package looks damaged either sign for it or refuse it. (In a nice businesslike tone of course) I wouldn't take it upon myself to say if a package was damaged because the contents may be fine, then if the customer calls and says they never received their package and it gets traced back to you that you sheeted it as damaged but it wasn't then what?? Could LP make an issue of that?? Not for nothing (I speak from experience on this issue) Sometimes the drivers take this damaged package thing way too far. The package has a slight crush to it or a slight tear and it winds up in my damage work area. Or the flaps are open and a driver takes a black crayon and writes in big letters FALLOUT on the box.. 89, I am not bashing you on your response so please don't take it personally. Thank-You.. [/QUOTE]
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