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<blockquote data-quote="pretzel_man" data-source="post: 343980" data-attributes="member: 927"><p>When this new system was explained to us, we were told about 2 primary goals of the system.</p><p> </p><p>First, reduce text messages to drivers. Use this system to know the current status of service, stops, etc. and don't waste drivers (and OMS') time gathering this information.</p><p> </p><p>Second, reduce the number of rejected ODS events. If the OMS can see where each driver is, what they've already completed, (and in PAS sites what they have left to do), they can make better decisions on which driver should service an on call pickup.</p><p> </p><p>We are tracking these two elements, and so far, they are improving.</p><p> </p><p>There were a few additional goals explained:</p><p>- Help the local sort know when drivers are returning and how much volume they have</p><p>- Better set up customer meets</p><p>- Better communicate to customers when a driver would service them</p><p> </p><p>No one asked us to use this system to micromanage.</p><p> </p><p>That being said, I'm certain that some center somewhere will use this system improperly.</p><p> </p><p>I'm also certain that somewher, it will point out a driver doing something improper.</p><p> </p><p>I believe that the vast majority of our drivers are good and honest. I also believe that the vast majority of our management is good and honest.</p><p> </p><p>This is designed for that majority of people.</p><p> </p><p>More is coming after this with the intent of only helping.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 343980, member: 927"] When this new system was explained to us, we were told about 2 primary goals of the system. First, reduce text messages to drivers. Use this system to know the current status of service, stops, etc. and don't waste drivers (and OMS') time gathering this information. Second, reduce the number of rejected ODS events. If the OMS can see where each driver is, what they've already completed, (and in PAS sites what they have left to do), they can make better decisions on which driver should service an on call pickup. We are tracking these two elements, and so far, they are improving. There were a few additional goals explained: - Help the local sort know when drivers are returning and how much volume they have - Better set up customer meets - Better communicate to customers when a driver would service them No one asked us to use this system to micromanage. That being said, I'm certain that some center somewhere will use this system improperly. I'm also certain that somewher, it will point out a driver doing something improper. I believe that the vast majority of our drivers are good and honest. I also believe that the vast majority of our management is good and honest. This is designed for that majority of people. More is coming after this with the intent of only helping. P-Man [/QUOTE]
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