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<blockquote data-quote="JustTired" data-source="post: 344535" data-attributes="member: 10234"><p>I don't know your position with the company, but I'm guessing it is on the management side by your comments.</p><p> </p><p>I don't really believe we "work for" either. Or maybe we work for both. But , having said that , I make no distinction between the words "customer and consignee". They are all customers as far as I'm concerned. Let's face it. Without a consignee, we won't be picking up or delivering anything. They are as much, if not more, our customer than the one actually shipping it. </p><p> </p><p>Someone orders something and expects it to be delivered to their door in a decent condition. They generally expect the shipper to decide what company is appropriate to accomplish this. In turn, the shipper tasks us to do the job and has the same expectations as the person actually receiving the item. If the person receiving the item is unhappy, it's more than likely that the shipper will be unhappy also.</p><p> </p><p>That seems to be the major difference in perspective between the delivery driver and management. The delivery driver sees the delivery and pickup point as the customer, while most management sees only the shipper as the customer. At least that's the perspective I get.</p></blockquote><p></p>
[QUOTE="JustTired, post: 344535, member: 10234"] I don't know your position with the company, but I'm guessing it is on the management side by your comments. I don't really believe we "work for" either. Or maybe we work for both. But , having said that , I make no distinction between the words "customer and consignee". They are all customers as far as I'm concerned. Let's face it. Without a consignee, we won't be picking up or delivering anything. They are as much, if not more, our customer than the one actually shipping it. Someone orders something and expects it to be delivered to their door in a decent condition. They generally expect the shipper to decide what company is appropriate to accomplish this. In turn, the shipper tasks us to do the job and has the same expectations as the person actually receiving the item. If the person receiving the item is unhappy, it's more than likely that the shipper will be unhappy also. That seems to be the major difference in perspective between the delivery driver and management. The delivery driver sees the delivery and pickup point as the customer, while most management sees only the shipper as the customer. At least that's the perspective I get. [/QUOTE]
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