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UPS Union Issues
Coordination of Benefits- Teamcare not paying/Run around
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<blockquote data-quote="Horrorcraft" data-source="post: 1342584" data-attributes="member: 53828"><p>Update- I apologize if it came across as me griping about Teamcare, that was not my intention. I was just wondering if there was some glitch system-wide with Coordination of Benefits and if I was the only one popping up as "ineligible".</p><p></p><p>I did get a hold of Teamcare and they did have me in their system and even had my Primary's insurance information on already on file. With Blue Cross Blue Shield still administering the plan, I can expect the same good communication (I actually receive 1 EOB total with Both insurance on it) between the companies as they are basically the same company.</p><p></p><p>Also, they showed no claims at all. I was told to not give the Teamcare card to the Doctor's Office, only give the Blue Cross Card. Only provide the Teamcare card if we need specific services at the time of service. So me providing both cards probably caused the confusion at the CT appointment.</p><p></p><p>And here is good news for some other secondary insurance folks. THEY WILL PAY RX COSTS. We don't have to use Caremark either. But we do have to go old school like back before we had that fancy Pharmacy card and couldn't go where we want. You present your Primary Card at the Pharmacy, Pay the Copay and then mail it in for reimbursement. A little bit of a hassle, but my Primary Insurance RX Plan is $10/$25/$60 and then 20%, so mailing it in will save me at least $30 a month.</p><p>Address for reimbursement should be on the back of your card. She confirmed mine as </p><p>Central States</p><p>PO BOX 5116</p><p>Des Plaines, IL 60017</p><p></p><p>The Teamcare lady was helpful and the minute I said "Coordination of Benefits", she explained how it would be administered. She answered all my questions and I have to give her credit with her professionalism and patience. After thanking her for her help and telling her she was "wonderful". She gave an audible sigh of relief. She told me this had been an extremely rough week and it IS A LEARNING CURVE FOR ALL OF US. </p><p></p><p>Oh yeah, I was little scared about how long I would be on hold because I have been hearing waits of over an hour. Mine was 18 minutes.</p></blockquote><p></p>
[QUOTE="Horrorcraft, post: 1342584, member: 53828"] Update- I apologize if it came across as me griping about Teamcare, that was not my intention. I was just wondering if there was some glitch system-wide with Coordination of Benefits and if I was the only one popping up as "ineligible". I did get a hold of Teamcare and they did have me in their system and even had my Primary's insurance information on already on file. With Blue Cross Blue Shield still administering the plan, I can expect the same good communication (I actually receive 1 EOB total with Both insurance on it) between the companies as they are basically the same company. Also, they showed no claims at all. I was told to not give the Teamcare card to the Doctor's Office, only give the Blue Cross Card. Only provide the Teamcare card if we need specific services at the time of service. So me providing both cards probably caused the confusion at the CT appointment. And here is good news for some other secondary insurance folks. THEY WILL PAY RX COSTS. We don't have to use Caremark either. But we do have to go old school like back before we had that fancy Pharmacy card and couldn't go where we want. You present your Primary Card at the Pharmacy, Pay the Copay and then mail it in for reimbursement. A little bit of a hassle, but my Primary Insurance RX Plan is $10/$25/$60 and then 20%, so mailing it in will save me at least $30 a month. Address for reimbursement should be on the back of your card. She confirmed mine as Central States PO BOX 5116 Des Plaines, IL 60017 The Teamcare lady was helpful and the minute I said "Coordination of Benefits", she explained how it would be administered. She answered all my questions and I have to give her credit with her professionalism and patience. After thanking her for her help and telling her she was "wonderful". She gave an audible sigh of relief. She told me this had been an extremely rough week and it IS A LEARNING CURVE FOR ALL OF US. Oh yeah, I was little scared about how long I would be on hold because I have been hearing waits of over an hour. Mine was 18 minutes. [/QUOTE]
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