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Corporate Hypocrisy
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<blockquote data-quote="pretzel_man" data-source="post: 695587" data-attributes="member: 927"><p>Blindly pursuing a metric is bad. No doubt.</p><p> </p><p>So is blindly disrrgarding the importance of metrics and assuming they are all bad.</p><p> </p><p>By the way, service is at an all time high. That metric is based on evaluating every single package and determining whether it made service or not and calculating which operation and even employee caused the defect. There is a metric for a "no excuses" end to end service.</p><p> </p><p>Its the analysis of the defects and use of those metrics that have improved our service.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 695587, member: 927"] Blindly pursuing a metric is bad. No doubt. So is blindly disrrgarding the importance of metrics and assuming they are all bad. By the way, service is at an all time high. That metric is based on evaluating every single package and determining whether it made service or not and calculating which operation and even employee caused the defect. There is a metric for a "no excuses" end to end service. Its the analysis of the defects and use of those metrics that have improved our service. P-Man [/QUOTE]
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