Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Corporate Hypocrisy
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="JustTired" data-source="post: 695751" data-attributes="member: 10234"><p>End to end (point A to point B) service is definitely an important part of the equation. But there are other aspects of service. Most don't have a metric attached. </p><p> </p><p>How many pkgs never get a chance to make it into the system because of shoddy service? By that, I mean not being attentive to the needs and concerns of the customer. Not responding in a timely manner if a reponse is made at all. </p><p></p><p>It's easy to measure end to end service with a metric. But that is only part of the picture. You can't assume that a customer is happy just by looking at the metrics. </p><p> </p><p>As I've stated many times over the years......you can't run a company by numbers alone and expect to survive. Of course this is just an opinion. Maybe the numbers will prove me wrong.</p></blockquote><p></p>
[QUOTE="JustTired, post: 695751, member: 10234"] End to end (point A to point B) service is definitely an important part of the equation. But there are other aspects of service. Most don't have a metric attached. How many pkgs never get a chance to make it into the system because of shoddy service? By that, I mean not being attentive to the needs and concerns of the customer. Not responding in a timely manner if a reponse is made at all. It's easy to measure end to end service with a metric. But that is only part of the picture. You can't assume that a customer is happy just by looking at the metrics. As I've stated many times over the years......you can't run a company by numbers alone and expect to survive. Of course this is just an opinion. Maybe the numbers will prove me wrong. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Corporate Hypocrisy
Top