Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Corporate Hypocrisy
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="iowa boy" data-source="post: 695803" data-attributes="member: 13555"><p>Talk about ringing a bell with me. Listening to fellow drivers talk last night, the cover driver assigned to a specific route was told not to service the pickups on this route as mgmt. would have another driver drive 40 miles one way to service these pickup accounts.</p><p> </p><p>Mgmt neglected, (forgot, you choose the word), to inform the second driver to service these pickup accounts and thusly these accounts never received the service they payed for. As these are customers, how does this reflect on that metric of end to end service when <u>no customer service</u> was provided to these clients? </p><p> </p><p>Metrics are good for certain aspects of running a business, but without providing excellent service to our customers first, all the other metrics seem like a moot point to me. If end to end service is more important than making sure our customers are happy, I forsee huge huge problems for this company.</p></blockquote><p></p>
[QUOTE="iowa boy, post: 695803, member: 13555"] Talk about ringing a bell with me. Listening to fellow drivers talk last night, the cover driver assigned to a specific route was told not to service the pickups on this route as mgmt. would have another driver drive 40 miles one way to service these pickup accounts. Mgmt neglected, (forgot, you choose the word), to inform the second driver to service these pickup accounts and thusly these accounts never received the service they payed for. As these are customers, how does this reflect on that metric of end to end service when [U]no customer service[/U] was provided to these clients? Metrics are good for certain aspects of running a business, but without providing excellent service to our customers first, all the other metrics seem like a moot point to me. If end to end service is more important than making sure our customers are happy, I forsee huge huge problems for this company. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Corporate Hypocrisy
Top