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Corporate Hypocrisy
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<blockquote data-quote="iowa boy" data-source="post: 696045" data-attributes="member: 13555"><p>Come on Tie. You know as well as I do that 95% of our customers generally will accept it if we as a company make a mistake on occasion. They may get pissy or growly for a little while, but they generally will understand. Now I know this doesn't apply to all of our customers as the expectation is there for the service they pay for, but the majority of them realize that UPS is not perfect and will allow for that. Do this make it right, not by any means. But when our customers are more forgiving about human errors than UPS is, I am just lost. Now should UPS just overlook every mistake, no I'm not saying that at all, but to hold everyones feet to the fire for every little error, that is one of the most inefficient uses of company time I have ever seen.</p></blockquote><p></p>
[QUOTE="iowa boy, post: 696045, member: 13555"] Come on Tie. You know as well as I do that 95% of our customers generally will accept it if we as a company make a mistake on occasion. They may get pissy or growly for a little while, but they generally will understand. Now I know this doesn't apply to all of our customers as the expectation is there for the service they pay for, but the majority of them realize that UPS is not perfect and will allow for that. Do this make it right, not by any means. But when our customers are more forgiving about human errors than UPS is, I am just lost. Now should UPS just overlook every mistake, no I'm not saying that at all, but to hold everyones feet to the fire for every little error, that is one of the most inefficient uses of company time I have ever seen. [/QUOTE]
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