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Corporate Hypocrisy
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<blockquote data-quote="pretzel_man" data-source="post: 696414" data-attributes="member: 927"><p>IOWA,</p><p> </p><p>I was afraid you would ask about weather. I purposely skipped that. Not because I was hiding it, but because it makes things harder to explain. I'll try.</p><p> </p><p>When the "no excuses" service measurement came out everything failure counted against the total. The measurement is used in QPR's and for MIP and that caused some issues. After a few years, the management committee decided that a couple of exceptions would not count against service. I think they are weather and emergency conditions.</p><p> </p><p>They are tightly controlled and monitored. In fact a memo just came from corporate on that a couple of weeks ago.</p><p> </p><p>My point on the 1 per 2500 was that a 2% error rate is inside the number. I always used something like that as a guide. </p><p> </p><p>You mention an attaboy... I am a strong believer in that. There is no corporate directive against it or to push warning letters. Generally stupid warning letters are due to stupid management. BTW, when I was a supervisor many years ago, I found out that there is something called a compliment letter. I gave out a lot of those.</p><p> </p><p>I wish I could answer for stupid management. A reprimand for an honest simple mistake is not good. However, a warning letter for not following methods on purpose is certainly warranted. </p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 696414, member: 927"] IOWA, I was afraid you would ask about weather. I purposely skipped that. Not because I was hiding it, but because it makes things harder to explain. I'll try. When the "no excuses" service measurement came out everything failure counted against the total. The measurement is used in QPR's and for MIP and that caused some issues. After a few years, the management committee decided that a couple of exceptions would not count against service. I think they are weather and emergency conditions. They are tightly controlled and monitored. In fact a memo just came from corporate on that a couple of weeks ago. My point on the 1 per 2500 was that a 2% error rate is inside the number. I always used something like that as a guide. You mention an attaboy... I am a strong believer in that. There is no corporate directive against it or to push warning letters. Generally stupid warning letters are due to stupid management. BTW, when I was a supervisor many years ago, I found out that there is something called a compliment letter. I gave out a lot of those. I wish I could answer for stupid management. A reprimand for an honest simple mistake is not good. However, a warning letter for not following methods on purpose is certainly warranted. P-Man [/QUOTE]
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