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Customer Complaint because I did not speak Spanish!
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<blockquote data-quote="728ups" data-source="post: 878008" data-attributes="member: 33372"><p>I was delivering a Mobile Home park yesterday that isnt on my route but is part of the weekly Slash Routes that is Monday and had a COD. The consignee came to the door and reached for the package,i told her no, i had to collect a COD and it had to be certified funds. She became agitated and spoke rapid fire spanish,and pointed again at package. I told her again what was required and she got MAD. She yelled to the back of the Mobile home,and a guy came up speaking really fast and while i didnt understand him i could tell he was pissed off. I told him it was COD,certified funds,and he put his finger in my face,and they BOTH yelled at me but I kept a smile on my face the whole time</p><p></p><p>It was time to go,so i filled out an info notice and said i'd be back tomorrow. The guy was calling me names like poota and kaybrawn or something like that. I'm sure he wasnt telling me happy birthday</p><p></p><p>Got in this morning and had 3 Corporate complaints saying that i 'refused to speak spanish' with them( you cant make this stuff up) ,they were demanding in the future to have a Spanish speaking driver deliver to them and they complained that i wouldnt take cash( this one got me stymied,maybe they understood me but couldnt speak, who knows??)</p><p></p><p>Once start time rolled around my supervisor asked me about it,and i told him i speak english but NO spanish, sorry. I then asked him how i could improve the situation the next time i had a COD for them, maybe if he spoke Spanish he could come ride with me!</p><p>He had no answer other than to get to work</p></blockquote><p></p>
[QUOTE="728ups, post: 878008, member: 33372"] I was delivering a Mobile Home park yesterday that isnt on my route but is part of the weekly Slash Routes that is Monday and had a COD. The consignee came to the door and reached for the package,i told her no, i had to collect a COD and it had to be certified funds. She became agitated and spoke rapid fire spanish,and pointed again at package. I told her again what was required and she got MAD. She yelled to the back of the Mobile home,and a guy came up speaking really fast and while i didnt understand him i could tell he was pissed off. I told him it was COD,certified funds,and he put his finger in my face,and they BOTH yelled at me but I kept a smile on my face the whole time It was time to go,so i filled out an info notice and said i'd be back tomorrow. The guy was calling me names like poota and kaybrawn or something like that. I'm sure he wasnt telling me happy birthday Got in this morning and had 3 Corporate complaints saying that i 'refused to speak spanish' with them( you cant make this stuff up) ,they were demanding in the future to have a Spanish speaking driver deliver to them and they complained that i wouldnt take cash( this one got me stymied,maybe they understood me but couldnt speak, who knows??) Once start time rolled around my supervisor asked me about it,and i told him i speak english but NO spanish, sorry. I then asked him how i could improve the situation the next time i had a COD for them, maybe if he spoke Spanish he could come ride with me! He had no answer other than to get to work [/QUOTE]
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Customer Complaint because I did not speak Spanish!
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