Rang the service bell at a customer location this afternoon like I usually do. The lady answered the door and the first thing that pops out of her mouth is My god you're the 3rd FedEx driver I've seen today. Can't you guys get it right? How does FedEx make any money by sending a driver in the morning (P1), a driver in the afternoon (Ground) or (Express), a Different driver in the Evening to pickup (for Express), and a (Ground) driver again if he ever shows up to get his stuff. Instead of giving the usual "well ma'm FedEx Express and FedEx Ground are different Blah blah blah" I just told her she was right and that I didn't know why the company does what it does and that no, it absolutely makes no sense to me either. It's embarrassing to work for a company that's managed so poorly.