She was somewhat annoying to me. I couldn't figure out if she was talking about Express or Ground until she mentioned that it was a "temp" driver. She then started rambling about FedEx promising the world on time or whatever it was. That's one of the problems with this damn place..two totally different delivery companys operating under the same name. Either way..whoever it was, We've all misdelivered a package atleast once. It sucks. All you can do is own up to it. No one is perfect. Customer service at FedEx is a nightmare. She got that right for sure.