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Customer Counter Changes
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 507861" data-attributes="member: 12570"><p>Our lookup room has (as of Friday) less than 10 pkgs with bad addresses and about 10-15 on hold. Most of the holds are signature required while the rest are will calls. Our drivers have solid area knowledge and do what they can to get them delivered. The cover drivers are not hesitant to ask for help. A couple of us go through the pkgs in lookup to see if we recognize the address or can provide the new address if the consignee has moved.</p><p> </p><p>I like this change. We are not a storage facility. As big arrow said, consignees will often wait until the 3rd day before making alternate arrangements when they could have taken care of it after the first day. As with any change, there will be adjustments. The info notices will have to be re-written to reflect this change (in both English and Spanish).</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 507861, member: 12570"] Our lookup room has (as of Friday) less than 10 pkgs with bad addresses and about 10-15 on hold. Most of the holds are signature required while the rest are will calls. Our drivers have solid area knowledge and do what they can to get them delivered. The cover drivers are not hesitant to ask for help. A couple of us go through the pkgs in lookup to see if we recognize the address or can provide the new address if the consignee has moved. I like this change. We are not a storage facility. As big arrow said, consignees will often wait until the 3rd day before making alternate arrangements when they could have taken care of it after the first day. As with any change, there will be adjustments. The info notices will have to be re-written to reflect this change (in both English and Spanish). [/QUOTE]
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