It's been a couple years since I went to a UPS customer counter. Had to send back a package as opposed to the shipper issuing a call tag. The package was going back to a town a couple miles from my house, but my husband wanted to ensure he could track the shipment, so he can get credited for both the product and shipping charges. So the shipper said the credit would be for $5 for the shipping charges. The package weighed less than 1#, was the size of a shoebox and the shipping charges were over $6.(going to a business address) Now that surprised me. We could have driven the package to the return location for less than that, even with the price of gasoline today. I will say from a technology standpoint, in filling out the package information on the computer, giving my email address -which is an option- I received an email by the time I got home to advise of my shipment. A link is provided for UPS tracking, and you simply cut and paste and there you have the real time status of the package. Just wondering, if consumers would rather have the technology provided by the counters, or lower shipping charges?? Any comments by customers out there regarding our pricing compared to the competition?