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Customer Service: Is your job really, that hard?
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<blockquote data-quote="collegepreloader" data-source="post: 484965" data-attributes="member: 17900"><p>Steve, I would document each time you call, remember to ask for the person you are talking to for their name. Then whenever you do get to speak to a supervisor you can say who hung up on you, couldn't help, etc. In my opinion these people should be trained to deal with every situation. I've had several bad experiences with customer service. </p><p></p><p>I remember a few years ago I was at circuit city looking to buy a HDTV, I was probably 19 or 20 at the time. Working so I had money saved up.I remember going up there several times and no one even asked me If I needed help, the store associates would help the older adults but never me. I'm sure they figured I was just a kid that didn't have the money to buy. Oh well though look where they are now.</p><p></p><p>We also had a horrible experience with Sprint for our cell phones, text messages not working, signal sucked, and we could never speak to the same person, kept getting transferred to Canada. We kept dealing with different people, that we had to explain our situation all over to. Needless to say we sent the phones back within that trial period and they credited us back 100% of what we paid for the phones including the monthly plan rate.</p></blockquote><p></p>
[QUOTE="collegepreloader, post: 484965, member: 17900"] Steve, I would document each time you call, remember to ask for the person you are talking to for their name. Then whenever you do get to speak to a supervisor you can say who hung up on you, couldn't help, etc. In my opinion these people should be trained to deal with every situation. I've had several bad experiences with customer service. I remember a few years ago I was at circuit city looking to buy a HDTV, I was probably 19 or 20 at the time. Working so I had money saved up.I remember going up there several times and no one even asked me If I needed help, the store associates would help the older adults but never me. I'm sure they figured I was just a kid that didn't have the money to buy. Oh well though look where they are now. We also had a horrible experience with Sprint for our cell phones, text messages not working, signal sucked, and we could never speak to the same person, kept getting transferred to Canada. We kept dealing with different people, that we had to explain our situation all over to. Needless to say we sent the phones back within that trial period and they credited us back 100% of what we paid for the phones including the monthly plan rate. [/QUOTE]
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Customer Service: Is your job really, that hard?
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