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Customer Service: Is your job really, that hard?
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<blockquote data-quote="pickup" data-source="post: 485034"><p>I have sprint for my cell phone provider and my contract is going to be up. As in the past, I will continue using the service without the contract (same conditions apply as under the contract). When my phone finally dies or is lost(could happen, hasn't happened in along time) then I will go down to sprint and get a new phone without charge for signing a new 2 year contract. However, I now receive phone calls from them (in the daytime when I am trying to sleep) . I do sometimes shut the phone off but sometimes would like to keep it on in case of an emergency from a relative) And I am making sure that they don't sign me up for a new 2 year contract(without my verbal ok) like they did a few years back. Got wind of it when using my phone to see how much money I owed and something was amiss in the voice prompts which caused me to check on line to discover they arbitrarily signed me. I took care of it after spending 2 hours on the phone with someone in india. It wastes my time to keep an eye on this company to see if they are going to pull this stunt again and it will definitely waste my time to fight it again as I listen to "John" or "Mary" deal with my problem as they try to continually upsell me.</p></blockquote><p></p>
[QUOTE="pickup, post: 485034"] I have sprint for my cell phone provider and my contract is going to be up. As in the past, I will continue using the service without the contract (same conditions apply as under the contract). When my phone finally dies or is lost(could happen, hasn't happened in along time) then I will go down to sprint and get a new phone without charge for signing a new 2 year contract. However, I now receive phone calls from them (in the daytime when I am trying to sleep) . I do sometimes shut the phone off but sometimes would like to keep it on in case of an emergency from a relative) And I am making sure that they don't sign me up for a new 2 year contract(without my verbal ok) like they did a few years back. Got wind of it when using my phone to see how much money I owed and something was amiss in the voice prompts which caused me to check on line to discover they arbitrarily signed me. I took care of it after spending 2 hours on the phone with someone in india. It wastes my time to keep an eye on this company to see if they are going to pull this stunt again and it will definitely waste my time to fight it again as I listen to "John" or "Mary" deal with my problem as they try to continually upsell me. [/QUOTE]
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Customer Service: Is your job really, that hard?
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