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Brown Cafe UPS Forum
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Customer service issue
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<blockquote data-quote="upsgrunt" data-source="post: 367530" data-attributes="member: 9295"><p>It also needs to be taken into account how many packages DON'T have problems and get through the system just fine. When you deal with the sheer volume that UPS does, you are going to have a few problems, but I guarantee that the ratio of good to bad is close to, if not, tops in the industry. The problem is that the bad always gets more press than the good and when a customer is really PO'd then they try to get the whole world on their side by making their situation, while very unlikely, seem like the norm.</p></blockquote><p></p>
[QUOTE="upsgrunt, post: 367530, member: 9295"] It also needs to be taken into account how many packages DON'T have problems and get through the system just fine. When you deal with the sheer volume that UPS does, you are going to have a few problems, but I guarantee that the ratio of good to bad is close to, if not, tops in the industry. The problem is that the bad always gets more press than the good and when a customer is really PO'd then they try to get the whole world on their side by making their situation, while very unlikely, seem like the norm. [/QUOTE]
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