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Customer service issue
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<blockquote data-quote="But Benefits Are Great!" data-source="post: 367633" data-attributes="member: 15794"><p>The negatives always get the attention. The 99.9% that ship fine you never hear about.</p><p> </p><p>As a long-term UPS customer, I have three gripes - not that they mean anything;</p><p> </p><p>1. You cannot get a real human on the phone unless you start swearing at the computer voice.</p><p> </p><p>2. I print my labels on-line. It always asks when the package will be ready for pickup, and I believe that that field is never looked at. If I have a package that will be ready for pickup after 4pm, and I print the label at 9am, the driver is at my house for pickup at 9:10am.</p><p> </p><p>3. I ship big-ticket items COD. Expensive, waiting-for-the-check items. I have never received my funds earlier than a week after the COD delivery. An the method UPS sends the $$$? By the US Post Office. ???????????</p></blockquote><p></p>
[QUOTE="But Benefits Are Great!, post: 367633, member: 15794"] The negatives always get the attention. The 99.9% that ship fine you never hear about. As a long-term UPS customer, I have three gripes - not that they mean anything; 1. You cannot get a real human on the phone unless you start swearing at the computer voice. 2. I print my labels on-line. It always asks when the package will be ready for pickup, and I believe that that field is never looked at. If I have a package that will be ready for pickup after 4pm, and I print the label at 9am, the driver is at my house for pickup at 9:10am. 3. I ship big-ticket items COD. Expensive, waiting-for-the-check items. I have never received my funds earlier than a week after the COD delivery. An the method UPS sends the $$$? By the US Post Office. ??????????? [/QUOTE]
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