Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Customer service issue
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="upsdude" data-source="post: 367674" data-attributes="member: 2033"><p>I was thinking about that situation a couple days ago. Thank God for "dumb truck drivers" huh? LOL.</p><p></p><p></p><p></p><p></p><p>One of my kids was staying with the grand parents for a couple weeks and needed some meds that were at home. I ran by my house packaged them up and hopped online to ship. My Internet was down so I just filled out a ground ASD with my online account number and dropped off the package at the building. </p><p></p><p>Turns out the package was missed by the local sort (along with a 100 others) and hung around an extra day. I had to take the day off and meet my father in law half way (7 hours round trip) to give him the meds, fortunately I didn’t send the whole bottle previously. </p><p></p><p>Here’s where it gets good. I get the bill and UPS charges me an additional 10.00 for using an “Incorrect” shipper number. I get on the phone with a rep, she tracks the package and agrees the company missed the guarantee. She then tells me I have to pay the bill in order to get a “credit” and she also says I have to pay the other 10.00. She tells me that even though the shipper number is the same one every time I ship online, it’s still incorrect. Of course she can’t tell me what the correct number is. </p><p></p><p>I eventually told her where to go and hung up. Took the bill to work and handed it to a BD guy, he had it fixed in 3 minutes tops. </p><p></p><p>No wonder folks get pissed at us. Just think, it could have been worse if the lady on the phone had exposed tattoos! LOL.</p></blockquote><p></p>
[QUOTE="upsdude, post: 367674, member: 2033"] I was thinking about that situation a couple days ago. Thank God for "dumb truck drivers" huh? LOL. One of my kids was staying with the grand parents for a couple weeks and needed some meds that were at home. I ran by my house packaged them up and hopped online to ship. My Internet was down so I just filled out a ground ASD with my online account number and dropped off the package at the building. Turns out the package was missed by the local sort (along with a 100 others) and hung around an extra day. I had to take the day off and meet my father in law half way (7 hours round trip) to give him the meds, fortunately I didn’t send the whole bottle previously. Here’s where it gets good. I get the bill and UPS charges me an additional 10.00 for using an “Incorrect” shipper number. I get on the phone with a rep, she tracks the package and agrees the company missed the guarantee. She then tells me I have to pay the bill in order to get a “credit” and she also says I have to pay the other 10.00. She tells me that even though the shipper number is the same one every time I ship online, it’s still incorrect. Of course she can’t tell me what the correct number is. I eventually told her where to go and hung up. Took the bill to work and handed it to a BD guy, he had it fixed in 3 minutes tops. No wonder folks get pissed at us. Just think, it could have been worse if the lady on the phone had exposed tattoos! LOL. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Customer service issue
Top