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Customer service issue
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<blockquote data-quote="VoiceOfReason" data-source="post: 367716" data-attributes="member: 6510"><p>The guy says to install a broken button. What a dork. I'll just push the broken button to retrieve a package in the first tier of a pup on a rail car.</p><p></p><p>The whole thing is on the person that shipped it to his old address in the first place, and that might have been the bloggers fault for not updating his address. UPS did not send it to his old address. It sounds like we failed farther down the line but the supervisors who said "their hands are tied" are half right. You can not do anything about a package that is in transit until it hits its destination. There should have been someone looking for it, and that sucks. Delivery intercept only works on the first trip, returned stuff can not be intercepted for some reason. </p><p></p><p>It pisses me off to see that some "blogger" can make such a stink and cause such a black eye for something we didn't make the first mistake on. At the same time I am disappointed that we have had our hands on it more than once and could not correct it for him either. </p><p></p><p>I'd like to see the tracking on it in ett.</p></blockquote><p></p>
[QUOTE="VoiceOfReason, post: 367716, member: 6510"] The guy says to install a broken button. What a dork. I'll just push the broken button to retrieve a package in the first tier of a pup on a rail car. The whole thing is on the person that shipped it to his old address in the first place, and that might have been the bloggers fault for not updating his address. UPS did not send it to his old address. It sounds like we failed farther down the line but the supervisors who said "their hands are tied" are half right. You can not do anything about a package that is in transit until it hits its destination. There should have been someone looking for it, and that sucks. Delivery intercept only works on the first trip, returned stuff can not be intercepted for some reason. It pisses me off to see that some "blogger" can make such a stink and cause such a black eye for something we didn't make the first mistake on. At the same time I am disappointed that we have had our hands on it more than once and could not correct it for him either. I'd like to see the tracking on it in ett. [/QUOTE]
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