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<blockquote data-quote="upsdawg" data-source="post: 123185" data-attributes="member: 2020"><p>I have had customers tell me that we have changed. When we consolidated our Preferred Customer program and they could not speak to someone "Local"---who they may have already met and established a special repore with. The PCA 's are now consolidated in SLC and Miami and it is different---that doesn't mean it is not better.From a customer perspective----they can't speak to someone local---from a company perspective---someone is available form 7:00 a.m to 7:00 pm--so customer is getting better service.</p><p></p><p>UPS is a different company--and is still changing and evolving into a 3rd party Logistics Company---no longer "Just" a small package company----need a building --want UPS to loan you the money--build it--staff it--buy your inventory as you ship it--repair your product and return it back to your customer------could we have said this 10 years ago??</p></blockquote><p></p>
[QUOTE="upsdawg, post: 123185, member: 2020"] I have had customers tell me that we have changed. When we consolidated our Preferred Customer program and they could not speak to someone "Local"---who they may have already met and established a special repore with. The PCA 's are now consolidated in SLC and Miami and it is different---that doesn't mean it is not better.From a customer perspective----they can't speak to someone local---from a company perspective---someone is available form 7:00 a.m to 7:00 pm--so customer is getting better service. UPS is a different company--and is still changing and evolving into a 3rd party Logistics Company---no longer "Just" a small package company----need a building --want UPS to loan you the money--build it--staff it--buy your inventory as you ship it--repair your product and return it back to your customer------could we have said this 10 years ago?? [/QUOTE]
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