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Brown Cafe UPS Forum
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Cutting to the Bone, Customer Service?
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<blockquote data-quote="UPSGUY72" data-source="post: 892102" data-attributes="member: 14514"><p>You gave them to much info to start. If a customers ask why you are so late you tell them that your busy not the company is cutting routes, etc. </p><p></p><p>You are not going to get in any trouble so what are you worried about. People call in complaints every day I had a customer call Monday to say I didn't knock on there door and they wanted me to go back. Too bad for them I had a Sup with me that day that was at the door when I knock and filled out the delivery notice. </p><p></p><p>You need to understand something everyone thinks that they are the only one that getting a package that day. As long as you get there before the business closes it on time unless it a EAM, NDA, or a NDAS. </p><p></p><p>Customer service has little to do with how people <img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /> there products these days most of it has to do with the price.</p></blockquote><p></p>
[QUOTE="UPSGUY72, post: 892102, member: 14514"] You gave them to much info to start. If a customers ask why you are so late you tell them that your busy not the company is cutting routes, etc. You are not going to get in any trouble so what are you worried about. People call in complaints every day I had a customer call Monday to say I didn't knock on there door and they wanted me to go back. Too bad for them I had a Sup with me that day that was at the door when I knock and filled out the delivery notice. You need to understand something everyone thinks that they are the only one that getting a package that day. As long as you get there before the business closes it on time unless it a EAM, NDA, or a NDAS. Customer service has little to do with how people [IMG]*[/IMG][IMG]*[/IMG][IMG]*[/IMG][IMG]*[/IMG] there products these days most of it has to do with the price. [/QUOTE]
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Cutting to the Bone, Customer Service?
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