Here's the story !! UPS has told all us drivers that we can NEVER scan a package as REFUSED-DAMAGED since the new year (about). I have had countless packages that were ruined with sloppy handling that resulted in the product inside the box getting damaged. UPS is worried that we are scanning just ruined boxes as REFUSED-DAMAGED when the product inside is in good shape still. Last week, I had a delivery from Urban Outfitters which was a picture frame. (Don't know why someone would want one from there but besides the point). When I deliver the box, it sounds like a 1000 piece puzzle set. I tell the customer that It's broken and I will send back and for them to email company saying it was broken on delivery. I have to sheet the package MISSED now and bring back to the center and write damaged on the package for the clerk. 2 days later, The package returns on my truck for delivery (sans broken glass). On the box is a statement which I will quote "DAMAGE REPORT ON FILE, CALL UPS OR SHIPPER TO FILE CLAIM OK FOR DELIVERY THANK YOU" I could not believe that we would give the shipper a damaged delivery (which was a picture frame (a useless product with no glass)) !!!!!!! I personally did not deliver the box and wrote in large letters " REFUSED WILL NOT ACCEPT DAMAGED DELIVERY" Never saw the package since ! Is this the way we have to conduct business now when we damage packages !! I am sick of hiding apparently destroyed products to our customers. Should I have left this box at their door and ran back to my car and act normal ?????