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Dealing with Pictures on the Box!
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<blockquote data-quote="outta hours" data-source="post: 451220" data-attributes="member: 4568"><p>If the box had a big picture of the item I would usually leave it on the truck and go to the door and let the parents know the situation. I would offer to take it next door or put it out by their back door. Or give them time to distract the kids so we could get it inside.</p><p></p><p>Other times when being "surprised" by inquisitive and leering little ones while already having said package in hand, I would tell the receiver the pkg. was for a neighbor and ask if they could hold it for them. </p><p></p><p>I'm all for the drop and go but certain situations like the one mentioned in this thread require a bit more of us than the standard drop and go. Like the older customers who have a difficult time with a heavy pkg. We should set it inside for them. Or helping the disabled,sick,etc get their pkgs. in where they can open them safely.. Or not knocking or ringing the bell at houses where we know kids are napping. </p><p></p><p>These are all examples of opportunities that allow of us to prove we are not simply "delivery people". This little bit of customer service can go a long way. It is ,or should be what makes us different from all the other "delivery people".</p></blockquote><p></p>
[QUOTE="outta hours, post: 451220, member: 4568"] If the box had a big picture of the item I would usually leave it on the truck and go to the door and let the parents know the situation. I would offer to take it next door or put it out by their back door. Or give them time to distract the kids so we could get it inside. Other times when being "surprised" by inquisitive and leering little ones while already having said package in hand, I would tell the receiver the pkg. was for a neighbor and ask if they could hold it for them. I'm all for the drop and go but certain situations like the one mentioned in this thread require a bit more of us than the standard drop and go. Like the older customers who have a difficult time with a heavy pkg. We should set it inside for them. Or helping the disabled,sick,etc get their pkgs. in where they can open them safely.. Or not knocking or ringing the bell at houses where we know kids are napping. These are all examples of opportunities that allow of us to prove we are not simply "delivery people". This little bit of customer service can go a long way. It is ,or should be what makes us different from all the other "delivery people". [/QUOTE]
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Dealing with Pictures on the Box!
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