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Dear Jeff Bezos
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<blockquote data-quote="vantexan" data-source="post: 1246321" data-attributes="member: 24302"><p>UPS acknowledged they had serious problems nationwide. How are you getting from anyone inside info about whether they weren't nearly as bad as FedEx? How could a courier or even a mgr possibly know whether they were worse off than UPS? And yet you are stating it as fact. Anything to tear down the company. Yes, they've screwed us all. But spreading misinformation doesn't make the situation better. The bottom line is customer service is going to suffer because it's not cost effective to maintain the kind of workforce needed to handle that kind of volume for a few weeks out of the year, which TUT already covered. HOWEVER, if the economy is improving, and this Christmas is indicative of that, then Express won't shrink nearly as much as thought.</p></blockquote><p></p>
[QUOTE="vantexan, post: 1246321, member: 24302"] UPS acknowledged they had serious problems nationwide. How are you getting from anyone inside info about whether they weren't nearly as bad as FedEx? How could a courier or even a mgr possibly know whether they were worse off than UPS? And yet you are stating it as fact. Anything to tear down the company. Yes, they've screwed us all. But spreading misinformation doesn't make the situation better. The bottom line is customer service is going to suffer because it's not cost effective to maintain the kind of workforce needed to handle that kind of volume for a few weeks out of the year, which TUT already covered. HOWEVER, if the economy is improving, and this Christmas is indicative of that, then Express won't shrink nearly as much as thought. [/QUOTE]
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