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del. to early?
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<blockquote data-quote="beentheredonethat" data-source="post: 82209" data-attributes="member: 4886"><p>Here's the deal, SSI is for Strategic Solutions Inbound. The idea behind it is that FDX makes multiple deliveries from the FDX ground, FDX home delivery (not usually to business, but sometimes, and FDX Air). We are trying to sell the customer that they can have all of their deliveries at one time in one delivery window (Target time +/- 1/2 hr) In this way they can staff their recieving docks properly based on knowing when we will be there. Since in many cases the receiver decides the transportation method, we are hoping to increase volume by letting the receiver force the shipper to use UPS. I will agree that virtually everyone wants an earlier deliver and virtually everyone wants a later pickup. But that isn't going to happen. What can be done is consistency. The sales persona and the center team should determine what can be done and commit to the customer a delivery window. If we have one driver deliverying earlier then usually that means they aren't following the loop and many people along the way are getting packages earlier then they are used to (most won't complain about that) and others will get packages delivered later then they are used to (that's when we will have the complaint). If a cover driver delivers earlier, then the customer will want that time all the time. I helped to implement SSI a while ago. In cases where we found ourselves deliverying too early. We relooked at the situation. If the delivery time could be continuously done at the earlier time we recommitted to them an earlier time. Again we are trying to sell consistency over all service products (in most cases excluding NDA), this is something that FDX can't match.</p></blockquote><p></p>
[QUOTE="beentheredonethat, post: 82209, member: 4886"] Here's the deal, SSI is for Strategic Solutions Inbound. The idea behind it is that FDX makes multiple deliveries from the FDX ground, FDX home delivery (not usually to business, but sometimes, and FDX Air). We are trying to sell the customer that they can have all of their deliveries at one time in one delivery window (Target time +/- 1/2 hr) In this way they can staff their recieving docks properly based on knowing when we will be there. Since in many cases the receiver decides the transportation method, we are hoping to increase volume by letting the receiver force the shipper to use UPS. I will agree that virtually everyone wants an earlier deliver and virtually everyone wants a later pickup. But that isn't going to happen. What can be done is consistency. The sales persona and the center team should determine what can be done and commit to the customer a delivery window. If we have one driver deliverying earlier then usually that means they aren't following the loop and many people along the way are getting packages earlier then they are used to (most won't complain about that) and others will get packages delivered later then they are used to (that's when we will have the complaint). If a cover driver delivers earlier, then the customer will want that time all the time. I helped to implement SSI a while ago. In cases where we found ourselves deliverying too early. We relooked at the situation. If the delivery time could be continuously done at the earlier time we recommitted to them an earlier time. Again we are trying to sell consistency over all service products (in most cases excluding NDA), this is something that FDX can't match. [/QUOTE]
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