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del. to early?
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<blockquote data-quote="tieguy" data-source="post: 82807" data-attributes="member: 1912"><p>I see both sides of this issue. Management needs to address the overall job the cover driver does and you need to coach the cover driver on how to take care of your customers. Brownie many of our drivers develop a relationship with their customers and take ownership of the service they provide. Cover drivers don't know your customers and therefore probably lose less time on customer contact then the regular driver. Some customer contact has value some does not. If you have to stop and explain a service feature to a customer don't be afraid to tell your managment team when you get back. It at least shows you're trying to be upfront about what you do. When a management person has to dig for the answers it sometimes looks like you have something to hide.</p></blockquote><p></p>
[QUOTE="tieguy, post: 82807, member: 1912"] I see both sides of this issue. Management needs to address the overall job the cover driver does and you need to coach the cover driver on how to take care of your customers. Brownie many of our drivers develop a relationship with their customers and take ownership of the service they provide. Cover drivers don't know your customers and therefore probably lose less time on customer contact then the regular driver. Some customer contact has value some does not. If you have to stop and explain a service feature to a customer don't be afraid to tell your managment team when you get back. It at least shows you're trying to be upfront about what you do. When a management person has to dig for the answers it sometimes looks like you have something to hide. [/QUOTE]
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