Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Delivering After 7:00
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="soberups" data-source="post: 1186576" data-attributes="member: 14668"><p>The reason you have been told to do this is so that your management team doesnt have to show "missed" packages on the report.</p><p></p><p>The problem with this is that it is <em>dishonest</em>. By instructing you to sheet the packages as "emergency conditions", your management team is <em>defrauding</em> your customers out of the refund that they would be otherwise entitled to. <strong>Failure on the part of your management team to make rational dispatch decisions is <em>not</em> an emergency condition. </strong>By sheeting the packages as "missed"(which is what they are) you <em>take away</em> the ability of your management team to hide the service failures that are being caused by their incompetence and you force them to be <em>accountable</em> for those packages, which will in turn force them to make <em>rational</em> dispatch decisions in the future. I have played this game before and won every time; when instructed to scan them as "emergency conditions" I refuse to do so and scan them as "missed" instead. When confronted about it and threatened with discipline, I respond by threatening to file an Art 37 grievance for coercion and oversupervision ( being instucted by management to falsify delivery records is coercion) and they shut the hell up real quick. The only time I <em>ever</em> sheet packages at"emergency conditions" is if there is so much snow on the driveway that I cannot possibly make it up to the house, or if storms have cause trees to fall and block the road. Any use of EC other than for bona fide emergencies is dishonest, and if you want your management team to quit keeping you out until 9:00 then shoving a few <em>missed</em> stops up their ass is the best way to change their behavior and motivate them into making better choices in the future.</p></blockquote><p></p>
[QUOTE="soberups, post: 1186576, member: 14668"] The reason you have been told to do this is so that your management team doesnt have to show "missed" packages on the report. The problem with this is that it is [I]dishonest[/I]. By instructing you to sheet the packages as "emergency conditions", your management team is [I]defrauding[/I] your customers out of the refund that they would be otherwise entitled to. [B]Failure on the part of your management team to make rational dispatch decisions is [I]not[/I] an emergency condition. [/B]By sheeting the packages as "missed"(which is what they are) you [I]take away[/I] the ability of your management team to hide the service failures that are being caused by their incompetence and you force them to be [I]accountable[/I] for those packages, which will in turn force them to make [I]rational[/I] dispatch decisions in the future. I have played this game before and won every time; when instructed to scan them as "emergency conditions" I refuse to do so and scan them as "missed" instead. When confronted about it and threatened with discipline, I respond by threatening to file an Art 37 grievance for coercion and oversupervision ( being instucted by management to falsify delivery records is coercion) and they shut the hell up real quick. The only time I [I]ever[/I] sheet packages at"emergency conditions" is if there is so much snow on the driveway that I cannot possibly make it up to the house, or if storms have cause trees to fall and block the road. Any use of EC other than for bona fide emergencies is dishonest, and if you want your management team to quit keeping you out until 9:00 then shoving a few [I]missed[/I] stops up their ass is the best way to change their behavior and motivate them into making better choices in the future. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Delivering After 7:00
Top