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Brown Cafe UPS Forum
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Delivering to customers later out of spite
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<blockquote data-quote="Richard Harrow" data-source="post: 1434167" data-attributes="member: 29614"><p>Just as long as you're making an attempt before 1700 and/or during posted business hours you're doing your job. </p><p></p><p>If a customer has an issue with the time you're arriving, inform them of our next day air services as well as our MyChoice services. </p><p></p><p>Don't ever let them get you fired up. You can win the battle every time if you are smart. Be as respectfully difficult as you can be <u>within</u> the guidelines/methods that UPS has set and the customer will change their tune in no time. Trust me.</p></blockquote><p></p>
[QUOTE="Richard Harrow, post: 1434167, member: 29614"] Just as long as you're making an attempt before 1700 and/or during posted business hours you're doing your job. If a customer has an issue with the time you're arriving, inform them of our next day air services as well as our MyChoice services. Don't ever let them get you fired up. You can win the battle every time if you are smart. Be as respectfully difficult as you can be [U]within[/U] the guidelines/methods that UPS has set and the customer will change their tune in no time. Trust me. [/QUOTE]
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Delivering to customers later out of spite
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