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Delivery Appointments
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<blockquote data-quote="Ricochet1a" data-source="post: 1124171" data-attributes="member: 22880"><p>Memphis is actually hoping this is the case (you don't have a life after all...)</p><p></p><p>I see virtually all DSRs and most ISRs going this path (along with high value shipments). Customers will pay the few extra bucks to get a delivery attempt made when they are actually at home to sign for these packages. The program has electronic signatures enabled for ISRs (customers can do a 'signature' on the web site by virtue of their paying for the service), then have these shipments left in designated locations (the customer can give very specific instructions as to where to leave the package and this message will appear on the PPAD). </p><p></p><p>I also see yet another version of door tags, with 'advertisements' on them that indicate customers should go to the FedEx web page, and pay a 'nominal fee' to have their shipment reattempted the next evening when they are presumably home (otherwise it will be reattempted during normal delivery hours). Customers don't even need to have a tracking number. The system will supposedly allow customers to merely enter the address to which they are expecting a shipment (presumably their home address), and ALL FedEx shipments (Express AND Ground) will come up on the web page (yes, there is more to this system that meets the eyes at this point...)</p><p></p><p>Since the whole push by Express to get customers to have their shipments forwarded to Kinkos for pickup has obviously not worked as well as planned, Plan B is now to have the customers pay extra to have their shipments delivered in the evening (putting money in Express' pocket while having Couriers out till potentially 8:30 PM RTB time if they are loaded up with evening dels).</p><p></p><p>I agree that del appointments during the regular day will be exceptionally rare. If someone isn't home to begin with, the odds of them being home for a 2 hour window during normal delivery cycles is also going to be low. BUT.... they will be at home in the evening (especially between 6 and 8 PM). Some would just be tempted to pay the fee and have their package delivered in that time window (I see the evening del windows being almost SOLELY 6 to 8 PM). </p><p></p><p>And yes, the ONLY way this will work, is to either add additional routes and hire part time Couriers, OR to have full time Couriers do a split shift (take a break from the time they RTB in the early afternoon, till about 4PM - or just take out the del appoint packages with them in the AM, then take an extended break while out in the field). If they do the extended break in the field, they won't be able to make ANY pickups (can't get them back into the station in time....) </p><p></p><p>Either way, the full time Courier takes it in the shorts. Either stops will be taken off the del routes and placed onto PT evening del routes, OR the full timer will be required to take out evening dels when they leave the station in the AM, then take an extended break in the mid afternoon. The work day will run from say 7 AM till 7:30 or 8:30 PM (with a huge unpaid break in there). And there were doubters here saying that Express wouldn't do that to the Couriers....</p><p></p><p>This is going to result in a MAJOR reorganization as to how operations gets routes planned and specifically, the number of PT Couriers on staff along with changes in how full time Couriers are scheduled. What about 4x10 routes? No way in hell you can get del appointments on those and still have them RTB with their outbound freight (very few of these routes are delivery only). And yes, station level management are scratching their heads even more right now regarding this program that you are as a Courier. They have to get this program off and running by this Tuesday - no service disruptions, no late appointments, everything must go smoothly. They are all crossing their fingers that utilization of this program will be slow or non-existent (they want it to fail even more than you do). </p><p></p><p>The other issue is if PT Couriers are going to be given these stops to get off - their route proficiency will suck (everyone knows how well a PTer does running a SDR delivery route in an area they don't normally enter during the regular week). Imagine these Couriers trying to find resi addresses in the dark (during the time of the year with standard time, 5-8 PM is pitch black out). How are these unsuspecting Couriers going to track down resi addresses in the middle of the night - are they going to install police style spot lights on the trucks, so that Couriers can use them to illuminate home addresses? About the only way I see them getting this pulled off with PTers, is to install GPS units on the vehicles they will use, to enable them to merely follow the prompt to get where they need to go.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1124171, member: 22880"] Memphis is actually hoping this is the case (you don't have a life after all...) I see virtually all DSRs and most ISRs going this path (along with high value shipments). Customers will pay the few extra bucks to get a delivery attempt made when they are actually at home to sign for these packages. The program has electronic signatures enabled for ISRs (customers can do a 'signature' on the web site by virtue of their paying for the service), then have these shipments left in designated locations (the customer can give very specific instructions as to where to leave the package and this message will appear on the PPAD). I also see yet another version of door tags, with 'advertisements' on them that indicate customers should go to the FedEx web page, and pay a 'nominal fee' to have their shipment reattempted the next evening when they are presumably home (otherwise it will be reattempted during normal delivery hours). Customers don't even need to have a tracking number. The system will supposedly allow customers to merely enter the address to which they are expecting a shipment (presumably their home address), and ALL FedEx shipments (Express AND Ground) will come up on the web page (yes, there is more to this system that meets the eyes at this point...) Since the whole push by Express to get customers to have their shipments forwarded to Kinkos for pickup has obviously not worked as well as planned, Plan B is now to have the customers pay extra to have their shipments delivered in the evening (putting money in Express' pocket while having Couriers out till potentially 8:30 PM RTB time if they are loaded up with evening dels). I agree that del appointments during the regular day will be exceptionally rare. If someone isn't home to begin with, the odds of them being home for a 2 hour window during normal delivery cycles is also going to be low. BUT.... they will be at home in the evening (especially between 6 and 8 PM). Some would just be tempted to pay the fee and have their package delivered in that time window (I see the evening del windows being almost SOLELY 6 to 8 PM). And yes, the ONLY way this will work, is to either add additional routes and hire part time Couriers, OR to have full time Couriers do a split shift (take a break from the time they RTB in the early afternoon, till about 4PM - or just take out the del appoint packages with them in the AM, then take an extended break while out in the field). If they do the extended break in the field, they won't be able to make ANY pickups (can't get them back into the station in time....) Either way, the full time Courier takes it in the shorts. Either stops will be taken off the del routes and placed onto PT evening del routes, OR the full timer will be required to take out evening dels when they leave the station in the AM, then take an extended break in the mid afternoon. The work day will run from say 7 AM till 7:30 or 8:30 PM (with a huge unpaid break in there). And there were doubters here saying that Express wouldn't do that to the Couriers.... This is going to result in a MAJOR reorganization as to how operations gets routes planned and specifically, the number of PT Couriers on staff along with changes in how full time Couriers are scheduled. What about 4x10 routes? No way in hell you can get del appointments on those and still have them RTB with their outbound freight (very few of these routes are delivery only). And yes, station level management are scratching their heads even more right now regarding this program that you are as a Courier. They have to get this program off and running by this Tuesday - no service disruptions, no late appointments, everything must go smoothly. They are all crossing their fingers that utilization of this program will be slow or non-existent (they want it to fail even more than you do). The other issue is if PT Couriers are going to be given these stops to get off - their route proficiency will suck (everyone knows how well a PTer does running a SDR delivery route in an area they don't normally enter during the regular week). Imagine these Couriers trying to find resi addresses in the dark (during the time of the year with standard time, 5-8 PM is pitch black out). How are these unsuspecting Couriers going to track down resi addresses in the middle of the night - are they going to install police style spot lights on the trucks, so that Couriers can use them to illuminate home addresses? About the only way I see them getting this pulled off with PTers, is to install GPS units on the vehicles they will use, to enable them to merely follow the prompt to get where they need to go. [/QUOTE]
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