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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 347472" data-attributes="member: 12570"><p>That is where the OMS needs to grow a pair and stand by her OCA dispatch decision and, if it is still an issue, bring an on-car or center manager in to the discussion. However, if the driver has a legitimate reason as to why he cannot complete the OCA that needs to be taken in to consideration and the OCA should be redispatched. Our OMS has no problem with dispatching OCAs as she uses common sense and doesn't take no for an answer.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 347472, member: 12570"] That is where the OMS needs to grow a pair and stand by her OCA dispatch decision and, if it is still an issue, bring an on-car or center manager in to the discussion. However, if the driver has a legitimate reason as to why he cannot complete the OCA that needs to be taken in to consideration and the OCA should be redispatched. Our OMS has no problem with dispatching OCAs as she uses common sense and doesn't take no for an answer. [/QUOTE]
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