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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 789903" data-attributes="member: 12570"><p>Showing the non-delivery NI1 and then the reattempt at the office benefits the consignee who may be sitting at work tracking their package or may have the tracking information sent to their blackberry or smart phone. It benefits UPS and the shipper in that it provides full disclosure of the movement of that package. It's really not that much more work--it takes me longer to explain it here than to do it.</p><p> </p><p>For those who don't think customers track their packages I'll give you an example yesterday of one who did. I had a NDA SVR from Citicards for a college student. Citicards failed to put the apt # on the pkg, there are 8 apts in this complex of two buildings with a central mailbox that only has apt numbers on it, no names. If it were not Peak I would have started knocking on doors but there was no time for that. I called the number on the pkg and it turned out to be a fax machine at Citicards. The consignee must have been tracking the package, saw the "need apt #", and called the toll free number with the updated address. Our OMS clerk sent me an ODS with apt number and I did an ADC in the DIAD and delivered it later on that day.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 789903, member: 12570"] Showing the non-delivery NI1 and then the reattempt at the office benefits the consignee who may be sitting at work tracking their package or may have the tracking information sent to their blackberry or smart phone. It benefits UPS and the shipper in that it provides full disclosure of the movement of that package. It's really not that much more work--it takes me longer to explain it here than to do it. For those who don't think customers track their packages I'll give you an example yesterday of one who did. I had a NDA SVR from Citicards for a college student. Citicards failed to put the apt # on the pkg, there are 8 apts in this complex of two buildings with a central mailbox that only has apt numbers on it, no names. If it were not Peak I would have started knocking on doors but there was no time for that. I called the number on the pkg and it turned out to be a fax machine at Citicards. The consignee must have been tracking the package, saw the "need apt #", and called the toll free number with the updated address. Our OMS clerk sent me an ODS with apt number and I did an ADC in the DIAD and delivered it later on that day. [/QUOTE]
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