Did Express lose the Apple account ?
- Thread starter Mr. 7
- Start date
Cactus
Just telling it like it is
Apple is kind of a pain in the ass to deal with. Don't know if we've lost the account or not but when the Ipad was introduced they shippied the covers first then the Ipads about a week later (real smart planning) so you had to get a signature twice. Who needs a cover for a product they don't have in their hands?
They had a lot of defective computer and Ipod batteries out there for awhile which meant they shipped them DSR/ISR then the customers would call back with a pickup to return the old battery. I don't think Fedex made much money doing that.
They had a lot of defective computer and Ipod batteries out there for awhile which meant they shipped them DSR/ISR then the customers would call back with a pickup to return the old battery. I don't think Fedex made much money doing that.
whenIgetthere
Well-Known Member
I delivered about 50 Apple packages to Best Buy today, and they usually get 20 to 30 a day. Haven't seen any resi Apples in awhile, but my route is 90% business and retail now, though.
A few years ago at my station we had so many thefts of Apple products from our station that security came in and literally threatened every employee on the belt during a morning meeting. We got dressed down for at least half an hour. There were all sorts of statements like "We will find you" and "Hell is coming for you". We all got a pretty good laugh out of it because all security seemed to do was to look for the random drug package. There were never efforts directed at finding the Apple thief. We had a fake camera installed above the belt. It was a plywood box with screen netting that led some people to believe it was a camera. Then we got some real cameras that were tied to a VCR that no one maintained. Management said it went direct to Memphis, ooooohhh! If we could not adequately stock toilet paper in the restrooms think about how much attention the VCR got. There were no tapes ever available, it was so funny. Heck even our monthly frontline was recorded on a tape that had been reused for years. It was so warbly that Gina looked good.
Security came in one day and said our station was going to lose the Apple account for the entire company and then Hell would really come down. Haha, don't you see we are trying to work here. You go do your job and we will do ours. I mean come on, we are all couriers working six days a week, 55 hours a week, exhausted, dealing with customers and managers alike. Leave us alone and you GO do YOUR job.
Well the thief was never caught. There were a few people under suspicion that were let go for various unrelated reasons (always the case) but the thievery continued. It drove me crazy to figure who was doing it. In the end I could only reach one logical conclusion. It was a manager.
Security came in one day and said our station was going to lose the Apple account for the entire company and then Hell would really come down. Haha, don't you see we are trying to work here. You go do your job and we will do ours. I mean come on, we are all couriers working six days a week, 55 hours a week, exhausted, dealing with customers and managers alike. Leave us alone and you GO do YOUR job.
Well the thief was never caught. There were a few people under suspicion that were let go for various unrelated reasons (always the case) but the thievery continued. It drove me crazy to figure who was doing it. In the end I could only reach one logical conclusion. It was a manager.
SmithBarney
Well-Known Member
Probably moved them over to ground..
HomeDelivery
Well-Known Member
ground or Home Delivery... I just delivered with an indirect signature of a laptop and a printer today
DOWNTRODDEN IN TEXAS
Well-Known Member
We had those "cameras" (although ours are actually dummy pods that look real) put in when we got the iPhone account for the repair facility. What a joke.
My station has also lost, recently, as in the affected employees still haven't been told and are currently being lied to, that should make sure we never get a station of the year dinner again...lol
My station has also lost, recently, as in the affected employees still haven't been told and are currently being lied to, that should make sure we never get a station of the year dinner again...lol
MrFedEx
Engorged Member
You make an excellent point. FedEx has a very bad theft problem, and Apple products are among the favorites of thieves. I've heard lots of stories about Security escorting employees off the property, but for every one they catch, my guess is that lots of thefts go unsolved, and that makes for unhappy shippers.
Every employee who has been around for awhile knows what Apple packaging looks like, and are familiar with most of the ways shippers try to make high-value pkgs look "ordinary" to avoid sticky fingers. Unhappy employees often try to "get even", and theft is a popular mode of anger expression against the company.
Many "Haz" pkgs are actually precious metals shipped in-solution that are re-constituted once they arrive at the consignee. Gold, in particular, is often shipped as a particular "poison". I'm aware of several large thefts by employees who were on to the secret.
Mr. 7
The monkey on the left.
Very interesting about the Haz packages.
Here's a good story.
Here's the follow-up.
What kills me is that the dude that robbed the driver went back to work that night in the same car and had the gun in the car. What a freakin' idiot.
Here's a good story.
Here's the follow-up.
What kills me is that the dude that robbed the driver went back to work that night in the same car and had the gun in the car. What a freakin' idiot.
MrFedEx
Engorged Member
I see that they didn't say whether it was Ground or Express. The EADS Express facility is in San Leandro, so it is probably Express. This probably happens more than you would think, and FedEx hates this kind of publicity. In the past, a lot of criminal employees were just fired and not prosecuted because Express didn't want the adverse press. Over the years, there have been some monumnetal scams and thefts on the part of employees.
Cactus
Just telling it like it is
of the year award.
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DOWNTRODDEN IN TEXAS
Well-Known Member
During the "BrownOut" strike in '97, we had almost as many temps as we did actual employees at the ramp I started at. These 3 idiot temps, during a break, went and robbed a liquor store a few miles away, then came back to work.
When the cops picked them up shortly afterward, I heard one of the managers say, "they were good workers and they even got back from break on-time!"
A few years ago when management was in such a huge hurry to get people out of their trucks and off the clock within 5 minutes of returning, they nearly escorted one of our drivers to the time clock. He said that he had a large signature required delivery that was still on his truck and he felt responsible to lock it in the cage himself. This was when people were getting OLCC's for not doing a location scan into the overnight cage. The manager told him get off the clock and don't worry about it, he would do it.
I used to audit the pre trip/post trip compliance and checked every truck at the end of the night. Sometimes I would find overlooked outbound or send agains. The manager was in his office probably working on his fourth soda of the day. I think he drank a case of soda a week and not the diet stuff. In the couriers W700 I found a pile of very heavy boxes, that were COD and signature required and were going to go out again the next day. The manager neglected to even remember to put the boxes away and they sat in the open truck in an empty warehouse, unattended, even with the roll up doors open to the employee parking area outside.
I looked at the shipping information on the boxes and it was a shipment of about 140 assorted Glock pistols from Smyrna, GA. meant for our local gun dealer. The codes for each gun were written on each box with quantities, G21, G23, G26, G19.........etc.
I went into the manager's office to interrupt his corn syrup fix and he passed it off like it was nothing. He said "oh yeah, could you put those away for me".
Just the though of even one case of these guns walking out of the warehouse is very scary. Laptops and iPods do not kill people but people with Glock's do. We have such a huge problem with theft. Whole cases of iPhones walk out the door. Somewhere between getting scanned in at the shuttle and the end of the belt they vanish. And here is this manager worrying about 4 minutes on his employees timecard and dropping the ball completely. Do you ever wonder why most senior managers and operation managers have never a more than a high school education. Does Fedex deliberately hire weak feeble minded managers with little career hope outside of FedEx, because they know that these desperate, dysfunctional mercenaries will blindly follow orders and never question the morals of the corporation.
I used to audit the pre trip/post trip compliance and checked every truck at the end of the night. Sometimes I would find overlooked outbound or send agains. The manager was in his office probably working on his fourth soda of the day. I think he drank a case of soda a week and not the diet stuff. In the couriers W700 I found a pile of very heavy boxes, that were COD and signature required and were going to go out again the next day. The manager neglected to even remember to put the boxes away and they sat in the open truck in an empty warehouse, unattended, even with the roll up doors open to the employee parking area outside.
I looked at the shipping information on the boxes and it was a shipment of about 140 assorted Glock pistols from Smyrna, GA. meant for our local gun dealer. The codes for each gun were written on each box with quantities, G21, G23, G26, G19.........etc.
I went into the manager's office to interrupt his corn syrup fix and he passed it off like it was nothing. He said "oh yeah, could you put those away for me".
Just the though of even one case of these guns walking out of the warehouse is very scary. Laptops and iPods do not kill people but people with Glock's do. We have such a huge problem with theft. Whole cases of iPhones walk out the door. Somewhere between getting scanned in at the shuttle and the end of the belt they vanish. And here is this manager worrying about 4 minutes on his employees timecard and dropping the ball completely. Do you ever wonder why most senior managers and operation managers have never a more than a high school education. Does Fedex deliberately hire weak feeble minded managers with little career hope outside of FedEx, because they know that these desperate, dysfunctional mercenaries will blindly follow orders and never question the morals of the corporation.
DOWNTRODDEN IN TEXAS
Well-Known Member
Remember that Fredly-oh was in Marines, and the Jarheads are not known for their mental prowess, just the ability to follow orders without question.
Mr. 7
The monkey on the left.
It was ground, I think.
