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Do customers call in and complain about you ?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 934214" data-attributes="member: 12570"><p>There will always be those customers who misinterpret our sense of urgency as being curt; however, if the OP is getting concerns on every route that he covers he may need to take a long look in the mirror. The only thing that we as drivers have to sell is service.</p><p></p><p>I was having a really bad day Friday and this consignee didn't help matters at all. I had a residential delivery of a flat screen TV--this thing had to weigh 80-90 llbs. I normally DR FD but this thing was too big for that so I took the time to carry it around to the back door, up the ice-covered sidewalk, up the stairs to his covered porch. I knocked on the door and then propped the TV against the railing. It was out of sight/out of weather (it was raining) but the porch was wet. As I was making my way down his stairs the consignee comes out and asks "Aren't you supposed to wait until the customer answers the door?" I began explaining how DR works and told him that the pkg was out of sight/out of weather and he said "Yeah, well the porch is wet". Rather than continue down this road I simply walked up to him, put my hand out and apologized, offering to help him bring it in to the house. There was nothing wrong with the DR---the porch was wet but not to the point where the edge of the box would be damaged. He declined my offer but did accept my apology.</p><p></p><p>Sometimes it is just better to cut your losses.</p><p></p><p>To the OP--while you are clearly not a BSer it wouldn't kill you to spend a few moments while making the delivery to make small talk with the customer.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 934214, member: 12570"] There will always be those customers who misinterpret our sense of urgency as being curt; however, if the OP is getting concerns on every route that he covers he may need to take a long look in the mirror. The only thing that we as drivers have to sell is service. I was having a really bad day Friday and this consignee didn't help matters at all. I had a residential delivery of a flat screen TV--this thing had to weigh 80-90 llbs. I normally DR FD but this thing was too big for that so I took the time to carry it around to the back door, up the ice-covered sidewalk, up the stairs to his covered porch. I knocked on the door and then propped the TV against the railing. It was out of sight/out of weather (it was raining) but the porch was wet. As I was making my way down his stairs the consignee comes out and asks "Aren't you supposed to wait until the customer answers the door?" I began explaining how DR works and told him that the pkg was out of sight/out of weather and he said "Yeah, well the porch is wet". Rather than continue down this road I simply walked up to him, put my hand out and apologized, offering to help him bring it in to the house. There was nothing wrong with the DR---the porch was wet but not to the point where the edge of the box would be damaged. He declined my offer but did accept my apology. Sometimes it is just better to cut your losses. To the OP--while you are clearly not a BSer it wouldn't kill you to spend a few moments while making the delivery to make small talk with the customer. [/QUOTE]
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Do customers call in and complain about you ?
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