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Do customers call in and complain about you ?
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<blockquote data-quote="YesYouDidPushAButton" data-source="post: 934246" data-attributes="member: 31919"><p>That's why I'm here, why I made the thread and why I'm asking. I'm in the middle of a multi week vacation at the moment. Gives me a little time to sit back, relax and think about things like this.</p><p> </p><p>I'm not a cover either, these are my bid routes. And out of a couple thousand delivery stops (on the route, obviously not a day) I have 2 or 3 of these stops on every route. 3 on my route now, I've got a vets office that says I'm a complete dick, a woman that bitches about me parking in front of her house when it's something for across the street every day. She wants me to turn around at the end of the block and park on the other side of the street, than turn around again to keep moving. She's a once per week complainer. Than I've got a print shop that wants to be the first stop every day (which I help them with, I deliver them with airs) and wants me there for pickup at 4:30, not 4:40 not even 4:35, and then they have me wait 5+ minutes for them to finish every day. He tells me I'm impatient, and "a couple minutes isnt going to kill me".</p><p></p><p>These are also heavy commercial routes, with few resis, I drive a slammed p12 that leaves full and comes back full. Aside from the woman who doesnt want me to park in front of her house, I've never had a resi complaint, aside from all these doors that I "forget" to knock on. And to be honest if they dont hate me, they love me. They love that I'm quick, always take care of them. I have alot of generous tippers, Some laugh when I walk in and go "heres smiley". I take care of everything they need with a professional appearance. I never complain, accomodate their needs. Anyone that asks has my phone number. Also being only 30 years old (I look like I'm 18), I feel like I'm not taken very seriously by alot of my customers. As neutral as I try to stay I feel completely disrespected by many of the people on my route who are convinced I'm still some high school punk.</p><p></p><p></p><p></p><p></p><p>Again thanks, and thats why I'm here asking. I'm looking for a "do-over" this year. I took a few weeks off and I want to try and walk back in there with a new outlook and perspective. I'll be completely up front, I'm not the most pleasant person, I just never have been. I wont blame up bringing completely but I wasnt fortunate enough to have parents around for many years. School was tough and I've had UPS since 18, probably the most organized and disciplined thing I've ever had.</p></blockquote><p></p>
[QUOTE="YesYouDidPushAButton, post: 934246, member: 31919"] That's why I'm here, why I made the thread and why I'm asking. I'm in the middle of a multi week vacation at the moment. Gives me a little time to sit back, relax and think about things like this. I'm not a cover either, these are my bid routes. And out of a couple thousand delivery stops (on the route, obviously not a day) I have 2 or 3 of these stops on every route. 3 on my route now, I've got a vets office that says I'm a complete dick, a woman that bitches about me parking in front of her house when it's something for across the street every day. She wants me to turn around at the end of the block and park on the other side of the street, than turn around again to keep moving. She's a once per week complainer. Than I've got a print shop that wants to be the first stop every day (which I help them with, I deliver them with airs) and wants me there for pickup at 4:30, not 4:40 not even 4:35, and then they have me wait 5+ minutes for them to finish every day. He tells me I'm impatient, and "a couple minutes isnt going to kill me". These are also heavy commercial routes, with few resis, I drive a slammed p12 that leaves full and comes back full. Aside from the woman who doesnt want me to park in front of her house, I've never had a resi complaint, aside from all these doors that I "forget" to knock on. And to be honest if they dont hate me, they love me. They love that I'm quick, always take care of them. I have alot of generous tippers, Some laugh when I walk in and go "heres smiley". I take care of everything they need with a professional appearance. I never complain, accomodate their needs. Anyone that asks has my phone number. Also being only 30 years old (I look like I'm 18), I feel like I'm not taken very seriously by alot of my customers. As neutral as I try to stay I feel completely disrespected by many of the people on my route who are convinced I'm still some high school punk. Again thanks, and thats why I'm here asking. I'm looking for a "do-over" this year. I took a few weeks off and I want to try and walk back in there with a new outlook and perspective. I'll be completely up front, I'm not the most pleasant person, I just never have been. I wont blame up bringing completely but I wasnt fortunate enough to have parents around for many years. School was tough and I've had UPS since 18, probably the most organized and disciplined thing I've ever had. [/QUOTE]
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