do yall ever get

[Bubblehead]

if the cust wants answers for their questions they can call the 1800 number and ask them. driver knows nothing.

Your right, there's no money in it.

 

[BLACKBOX]

Whenever I deliver a damage package I always blame customer packaging. I tell the customer that its the shipper needs to use a somewhat reasonable packaging to protect it while in transit. Most customers will agree to this assessment and will sign as I will note damage. But, I will not wait until they open package and do inspection. As I walk away I say, Call the 800 number and ask for a claim form....buh bye!

 

[hellfire]

you shouldn't deliver damaged packages to the customer.

I thought the procedure was to not deliver suspected damages and bring them back to the center for inspection?

Or did that change to.

i'd bring back a third of my load every day if we really did that

 

[City Driver]

i'd bring back a third of my load every day if we really did that

exactly

honestly atleast 50% of our freight is damaged in some way...alot of times its just the box/packaging.....its bound to happen when you hire people with a 4th grade education to load the trailers, and they will stack a 600lb hazmat drum on top of a 300 lb high value skid.....and they just jam as much sh** into these trailers as possible

yes its good to be efficient but theres limits...well theres not but there should be........and it only got worse since the day overnite died

 

[hurricanegunner]

Ya know, you might be right. They change procedures so often I can't keep up any more, plus because of our staggered start times I haven't been to a PCM in almost two years. I just try and do the right thing by the customer.

Same here. Isn't it amazing how not attending the meaningless morning meeting can improve one's outlook on the day?

 

[spuman]

you shouldn't deliver damaged packages to the customer.

I thought the procedure was to not deliver suspected damages and bring them back to the center for inspection?

Or did that change to.

I thought they were not to be loaded. I personally let my customers know if I suspect damage, if I don't say anything 99% of the time it's in good shape.The fact that my customers TRUST me ,I believe saves me time in the long run.

 

[JimJimmyJames]

As I walk away I say, Call the 800 number and ask for a claim form....buh bye!

Reminds me when Ace Ventura delivers that damaged box in Pet Detective:

"If you'll just sign here, here and here, initial here and print your name here, we'll get the rest of the forms out to you as soon as we can."

 

[JimJimmyJames]

Same here. Isn't it amazing how not attending the meaningless morning meeting can improve one's outlook on the day?

I really despised attending those.

It was a relief to find out when I went into feeders we do not have PCMs because of staggered start times.

 

[City Driver]

I really despised attending those.

It was a relief to find out when I went into feeders we do not have PCMs because of staggered start times.

im not a fan of standing around in a group and having management tell us everything we did wrong last week either.....they never have anything good to say at those meetings

 

[filthpig]

Customer can't open package until they sign for it. I don't have too much of a problem with this. I guess I have good customers on my route. The few times someone has asked , I tell them this and they accept my answer.

what he said. If they continue on, I say "I don't make the rules, I just follow them." That ends it every time.