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UPS Discussions
Does anyone remember what the "S" in UPS stands for??
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<blockquote data-quote="Coldworld" data-source="post: 727425" data-attributes="member: 4777"><p>I have actually on many occasions have customers at home become angry at ups(not me) on why Im knocking on a door at 800 trying to get a sig for a bottle of wine. It seems that I rarely hear a customer say, "geez, thanks for staying out so late so you can bring me that parcel.." hell, most time I dont even get a thank you from them when they comeout to retrieve the pkg at 745. Its so interesting in regards to service in general, ups is the first to "sell" customers the relationship between them and the driver, the friendly, alert, reliable, caring professional, but are the first ones to downplay this relationship also. this company gets go caught up with ALL of the tiny things that they arent paying attention to the big story. I know of no other company that micromanages as ups does...can someone think of one. Sure companies have to cut costs like any other, especially in tough times but many of the things that are beat upon upsers are non monetary, and it just breeds mistrust and anger on both sides. Ups says they have to do what theyre doing now because of the economy and competition from fedex, but they were doing these types of things when they had double digit growth and no fedex. Trust is the foundation of teamwork and there is for sure a HUGE lack of trust with this company.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 727425, member: 4777"] I have actually on many occasions have customers at home become angry at ups(not me) on why Im knocking on a door at 800 trying to get a sig for a bottle of wine. It seems that I rarely hear a customer say, "geez, thanks for staying out so late so you can bring me that parcel.." hell, most time I dont even get a thank you from them when they comeout to retrieve the pkg at 745. Its so interesting in regards to service in general, ups is the first to "sell" customers the relationship between them and the driver, the friendly, alert, reliable, caring professional, but are the first ones to downplay this relationship also. this company gets go caught up with ALL of the tiny things that they arent paying attention to the big story. I know of no other company that micromanages as ups does...can someone think of one. Sure companies have to cut costs like any other, especially in tough times but many of the things that are beat upon upsers are non monetary, and it just breeds mistrust and anger on both sides. Ups says they have to do what theyre doing now because of the economy and competition from fedex, but they were doing these types of things when they had double digit growth and no fedex. Trust is the foundation of teamwork and there is for sure a HUGE lack of trust with this company. [/QUOTE]
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Does anyone remember what the "S" in UPS stands for??
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