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double standard??
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<blockquote data-quote="ok2bclever" data-source="post: 55942"><p>Keith, </p><p> </p><p>The small package environment requires serious packing protection that few people, even shippers are fully aware of. </p><p> </p><p>The image of your package being carried by hand by a UPS driver through the full transport of the system is a nice one, but economically unfeasible. </p><p> </p><p>The package has to travel unaccompanied a considerable distance on belts, down slides, against diverters and stacked in semis that go bump in the night all the while interacting with packages up to 150 pounds. </p><p> </p><p>The industry standards require a <strong>minimum</strong> of two inches on all sides of the fragile contents. </p><p> </p><p>Most shippers are unwilling for understandable economical reasons to actually follow the minimum standards for shipping in the small package environment both for the added packing expense and the additional costs of increasing both the weight and size of the package and choose to accept some damage loss and the attendant inconvenience as a consequence. </p><p> </p><p>Your packaging while I believe not up to the strict small package requirements are within a reasonable economical package protection compromise considering the relative toughness of your containers which is why your account exec recommended or approved them. </p><p> </p><p>Unfortunately, hubs and centers are designed to transport packages and not to package packages. </p><p> </p><p>The supplies they have available repackage something that was improperly packed or in your case was damaged despite decent packaging are very limited and to create full packing facilities at all points in the UPS system would not be economical for UPS or it's customers. </p><p> </p><p>That said, you should be compensated for your damaged product and that includes that damaged on the return trip as well as your shipping. </p><p> </p><p>Persevere with your account exec on this issue rather than the nameless and personalitiness 800 number and sorry for your inconvenience. </p><p> </p><p>(Message edited by ok2bclever on September 14, 2005)</p></blockquote><p></p>
[QUOTE="ok2bclever, post: 55942"] Keith, The small package environment requires serious packing protection that few people, even shippers are fully aware of. The image of your package being carried by hand by a UPS driver through the full transport of the system is a nice one, but economically unfeasible. The package has to travel unaccompanied a considerable distance on belts, down slides, against diverters and stacked in semis that go bump in the night all the while interacting with packages up to 150 pounds. The industry standards require a [b]minimum[/b] of two inches on all sides of the fragile contents. Most shippers are unwilling for understandable economical reasons to actually follow the minimum standards for shipping in the small package environment both for the added packing expense and the additional costs of increasing both the weight and size of the package and choose to accept some damage loss and the attendant inconvenience as a consequence. Your packaging while I believe not up to the strict small package requirements are within a reasonable economical package protection compromise considering the relative toughness of your containers which is why your account exec recommended or approved them. Unfortunately, hubs and centers are designed to transport packages and not to package packages. The supplies they have available repackage something that was improperly packed or in your case was damaged despite decent packaging are very limited and to create full packing facilities at all points in the UPS system would not be economical for UPS or it's customers. That said, you should be compensated for your damaged product and that includes that damaged on the return trip as well as your shipping. Persevere with your account exec on this issue rather than the nameless and personalitiness 800 number and sorry for your inconvenience. (Message edited by ok2bclever on September 14, 2005) [/QUOTE]
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