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DR Audit
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<blockquote data-quote="soberups" data-source="post: 338989" data-attributes="member: 14668"><p>The problem with DR audits is that, with the benefit of 20/20 hindsight and from behind the safety of a desk, any manager can invent a reason why any particular DR should or should not have been made.</p><p> Its a little more complicated for those of us who actually have to deliver the packages in the real world. We dont have the luxury of playing make-believe like I.E. does. If we dont get rid of that Pottery Barn order, we wont contain our pickups. If we dont maintain a certain SPORH, we have service failures. Help isnt available. That is the reality of UPS.</p><p> UPS made a business decision to allow Driver Release knowing full well that a certain % of those packages would become claims. The increase in productivity more than pays for the increase in paid claims. It is simply an issue of mathematics.</p><p> If UPS wants to micromanage how I do my route, then I will simply stop doing DR's altogether. The same policies that can hold me accountable for an improper DR can be turned around 180 degrees to justify a signiature at every stop. UPS cant have it both ways.</p></blockquote><p></p>
[QUOTE="soberups, post: 338989, member: 14668"] The problem with DR audits is that, with the benefit of 20/20 hindsight and from behind the safety of a desk, any manager can invent a reason why any particular DR should or should not have been made. Its a little more complicated for those of us who actually have to deliver the packages in the real world. We dont have the luxury of playing make-believe like I.E. does. If we dont get rid of that Pottery Barn order, we wont contain our pickups. If we dont maintain a certain SPORH, we have service failures. Help isnt available. That is the reality of UPS. UPS made a business decision to allow Driver Release knowing full well that a certain % of those packages would become claims. The increase in productivity more than pays for the increase in paid claims. It is simply an issue of mathematics. If UPS wants to micromanage how I do my route, then I will simply stop doing DR's altogether. The same policies that can hold me accountable for an improper DR can be turned around 180 degrees to justify a signiature at every stop. UPS cant have it both ways. [/QUOTE]
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