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DRA will be the death of express
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<blockquote data-quote="StuffItFred" data-source="post: 1190530" data-attributes="member: 43836"><p>And a perfect example goes like this:</p><p></p><p>5yr courier goes to deliver pkg and customer is not home. The pkg has DSR so he tags it and leaves. Later in his day he gets a message over the ppad to reattempt and leave at back door from CSA. Courier responds with pkg is DSR and cannot release properly without circumventing the ppad. Gets a message roughly 20mins later from station manager saying "ok to manually enter tracking number and release at back door. Hot hot item and valuable customer." </p><p>Courier reattempts and does as stated and took a picture of the message fom his manager with his cell phone. Upon his return to the station he finds out customer disputes delivery and manager claims the message was never sent by him/her. Terminated for bypassing the DSR feature the shipper wanted/paid for. Manager was signed onto a different route number than they normally do and denied sending the original approval/message. Said photograph of message shown during GFT process was deemed not worthy because "electronic devices" are not allowed. Say it can't happen......</p><p></p><p>True story</p></blockquote><p></p>
[QUOTE="StuffItFred, post: 1190530, member: 43836"] And a perfect example goes like this: 5yr courier goes to deliver pkg and customer is not home. The pkg has DSR so he tags it and leaves. Later in his day he gets a message over the ppad to reattempt and leave at back door from CSA. Courier responds with pkg is DSR and cannot release properly without circumventing the ppad. Gets a message roughly 20mins later from station manager saying "ok to manually enter tracking number and release at back door. Hot hot item and valuable customer." Courier reattempts and does as stated and took a picture of the message fom his manager with his cell phone. Upon his return to the station he finds out customer disputes delivery and manager claims the message was never sent by him/her. Terminated for bypassing the DSR feature the shipper wanted/paid for. Manager was signed onto a different route number than they normally do and denied sending the original approval/message. Said photograph of message shown during GFT process was deemed not worthy because "electronic devices" are not allowed. Say it can't happen...... True story [/QUOTE]
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