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Driver dropped my glass door
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<blockquote data-quote="oldngray" data-source="post: 1153680" data-attributes="member: 45230"><p>how many packages could really survive that 30" drop? If all packages were done correctly UPS would have very few damages but proper packing takes more time and money, so most companies just eat a few claims or try to blame UPS. I had one customer where her package was damaged but I didn't notice until I had carried it to her porch. I didn't deliver it but she saw the damaged package and had a fit. She called in complaining about me not recording it as damaged then even after I told her I was not allowed to record as damaged and would give to a clerk that night to process. Some customers don't realize that while we don't like damages if a package is damaged the driver won't get any trouble about it so has absolutely no reason to try to hide a damage.</p></blockquote><p></p>
[QUOTE="oldngray, post: 1153680, member: 45230"] how many packages could really survive that 30" drop? If all packages were done correctly UPS would have very few damages but proper packing takes more time and money, so most companies just eat a few claims or try to blame UPS. I had one customer where her package was damaged but I didn't notice until I had carried it to her porch. I didn't deliver it but she saw the damaged package and had a fit. She called in complaining about me not recording it as damaged then even after I told her I was not allowed to record as damaged and would give to a clerk that night to process. Some customers don't realize that while we don't like damages if a package is damaged the driver won't get any trouble about it so has absolutely no reason to try to hide a damage. [/QUOTE]
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Driver dropped my glass door
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