Driver follow up

Discussion in 'UPS Discussions' started by Joe.v, Sep 3, 2014.

  1. Siveriano

    Siveriano Member

    Hello is me again.

    so today was my 10th day with 205 stops, I was doing fine by lunch i have 108 stops done and 97 more to go( all DR) but my super came and said on my route is only 170-180 stops to scratch, i finished 175 stops in 8.51 hours of work, the planned day was 7.98 so i was over by .53 clicks(shame on me).

    anyways my question is, so far i have got 2 drivers follow ups, i ask my super how to do it, but im guessing he is just busy on other stuff because he always tell me, we will do them one day.

    1 driver follow up says " i delivered a pkg for someone who use to live there" and the second say " I delivered the pkg in the front door"

    are this bad, or is just regular stuff that happen to all other drivers?
    what if the time frame to do this expire and I have not yet do it?

    Thanks for all your help
     
  2. PT Car Washer

    PT Car Washer Well-Known Member

    1st DFU the person had moved. Happens. 2nd DFU sounds more like a complaint. They would rather have it delivered to the back door. So what?
     
  3. You do It,the day you get the driver follow up.

    Make sure you put it in the DIAD,as driver follow up.

    You get extra time credit,for it.

    Helps you with your. over/ under.
     
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  4. OPTION3

    OPTION3 Well-Known Member

    In our building we are to treat it as a package. Like I’ve said, sheet it each attempt as a follow up but make sure it is sheeted EACH attempt EACH day
     
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  5. Thats where some of the new drivers,have problems. they dont always take the proper credit, for their work.

    Not putting in meeting or trainng time.
    Not taking credit for over weights.

    Or any other special counts,that your center may use.
     
  6. oldngray

    oldngray nowhere special

    Driver follow ups won't be in EDD so will needed to be sheeted manually. UPS "could" have them in EDD but stopped doing that because so many didn't get attempted when they should they showed on the center reports as service failures just as if they were normal packages.
     
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  7. Siveriano

    Siveriano Member

    oh ok. so tomorrow Ill go to those address and ask to the moved one if they have the pkg, and to the second DFU if they ever find the pkg in their FD right?
     
  8. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    OC's probably don't bother teaching them how....the d**kbags that they are.
     
  9. It hurts their time too.

    Its beneficial to them too! but that would be too much,like work!
     
  10. Siveriano

    Siveriano Member


    yeah i noticed it is happening to me, everyday we are being hold by preload for at least 15 minutes, and like today my bulk door cable broke so i have to wait for one guy to bring me a new truck(275 miles on it) plus my super tell me to deliver the missloads too.
     
  11. superballs63

    superballs63 Well-Known Troll Troll


    The Super is someone in an apartment who fixes things, a SUP is short for SUPERVISOR.

    Don't rush, just get more fluidity to your delivery methods, and the time will kind of shave itself off. Follow ups are common, and basically as long as it isn't a mis-delivery, it shouldn't be a ding on you. The one you DR'd to the front door (providing that it was by the methods) they're saying they never got. The other one was for an address to Bill Johnson. Well, Mr Johnson has moved, and now the person who lived there got a package not belonging to them, so UPS wants it back.

    You should be fine
     
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  12. That all takes time,unfortunately you never get enough time credit. for it.
     
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  13. CHALLY9TX

    CHALLY9TX Active Member

    2nd one sounds like customer is claiming they didn't receive it.


    Sent using BrownCafe App
     
  14. Siveriano

    Siveriano Member

    da means im going ot have to pay for it? on my sheet is says its a signed Baseball Bat.
     
  15. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    Exactly....train someone properly...wut??
     
  16. PT Car Washer

    PT Car Washer Well-Known Member

    Not necessarily. You have to really screw up before UPS makes you pay for a missing package.
     
  17. superballs63

    superballs63 Well-Known Troll Troll

    It depends. Do you remember the specifics of the delivery? I mean, as long as didn't do anything dumb you should be fine.

    There are people in this world out to scam people, and with something like a signed bat, it's VERY possible that they got what they wanted, and are trying to deny it so they get a refund and get their nice signed bat for free.
     
  18. Dishonest customers? what??..lol
     
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  19. PT Car Washer

    PT Car Washer Well-Known Member

    Which would be considered a criminal act.
     
  20. Siveriano

    Siveriano Member

    Thanks to all for your answers, tomorrow ill attempt the DFU.
     
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