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duplicating stops.
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<blockquote data-quote="CBUK" data-source="post: 213113" data-attributes="member: 10491"><p>Its a feature of the diad I have never used and never been told to use.</p><p> </p><p>Our on road record probably gets checked by somebody somewhere but these days unless you are doing something dramatically wrong there is very little feedback to the drivers.</p><p> </p><p>Im sure a lot of our staff do so many things wrong its untrue. Management will look at our plan day stats and base run changes around the figures the driver has created. I know of several new starters who didnt know what a unit code was until I told them. This meant any overrides probably had the wrong unit code and all OCAs from despatch had a unit code of 9988 which is a default code on every OCA sent out. If you dont adjust it before completing the stop it wont register as a stop.</p><p> </p><p>The problem we have now is we dont have a productivity bonus anymore and we operate on a standard hourly rate so getting the information right is not so important to the drivers who become lazy. This leads to more complaints from customers who get wise to the system and make claims that the driver went to the wrong address if he doesnt record it correctly.</p></blockquote><p></p>
[QUOTE="CBUK, post: 213113, member: 10491"] Its a feature of the diad I have never used and never been told to use. Our on road record probably gets checked by somebody somewhere but these days unless you are doing something dramatically wrong there is very little feedback to the drivers. Im sure a lot of our staff do so many things wrong its untrue. Management will look at our plan day stats and base run changes around the figures the driver has created. I know of several new starters who didnt know what a unit code was until I told them. This meant any overrides probably had the wrong unit code and all OCAs from despatch had a unit code of 9988 which is a default code on every OCA sent out. If you dont adjust it before completing the stop it wont register as a stop. The problem we have now is we dont have a productivity bonus anymore and we operate on a standard hourly rate so getting the information right is not so important to the drivers who become lazy. This leads to more complaints from customers who get wise to the system and make claims that the driver went to the wrong address if he doesnt record it correctly. [/QUOTE]
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