Discussion in 'UPS Discussions' started by UpstateNYUPSer, Mar 19, 2015.

  1. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I picked up two high value ($10K each) packages from the UPS Store today. They were big screen TV's that had been packed in a home-made wooden crate. I brought them back to the center and gave them to the PM clerk along with the HV paperwork. She said that there may be an issue with them and asked the center manager to look at them. I met up with them after parking my pkg car and doing my PM turn-in and the center manager told me that electronics are supposed to be shipped in the original carton only and that the UPS Store would have to come and pick these back up. 26 years in and I have never heard of that policy before; in fact, there was another driver getting ready to punch out and I asked him and he had also never heard of that policy. He looked at the crates and we both agreed that they were much more durable than the boxes the TV's came in from the manufacturer.

    Is it UPS policy that electronics can only be shipped in the original carton?
  2. upschuck

    upschuck Well-Known Member

    Original TV boxes are meant to be shipped in pallet style, not individually. How big of a screen warrants $10k valuation?
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    CHALLY9TX Active Member

    Sounds weird. Never heard of that before. I know a guy used to ship laptops in homemade wooden crates. Thought it was smart of him to do that.
  4. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I also questioned the $10K but knew that UPS would only pay actual value if there were a claim.

    I thought about taking a picture but wasn't sure how my center manager would have reacted to that.
  5. Wally

    Wally Hailing from Parts Unknown.

    Sounds like the center manager doesn't want any headaches. I have a feeling the crates will be sitting around a while.
  6. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    One way or another they will be back at the UPS Store tomorrow.
  7. gbpackman29

    gbpackman29 Member

  8. Turdferguson

    Turdferguson Guest

    UPS does not
  9. Turdferguson

    Turdferguson Guest

    UPS does not recommend shipping packages in the factory boxes. Factory boxes do not meet the criteria for individual package shipping they only meet the criteria for palletized shipping.
  10. Insure it for all you want. Just prove the value of it.
  11. upschuck

    upschuck Well-Known Member

    That sounds familiar. :)
  12. Turdferguson

    Turdferguson Guest

    Close, but UPS training modules specifically state that factory boxes are not to be used for shipping, especially with a hi value package
  13. sailfish

    sailfish Well-Known Member

    We have a shipper who half my deliveries to them are refused damage returns. They ship hundred pound compressors bolted down to a piece of wood and expect that to work. That may work for dock to dock freight shipping but it just doesn't hold up through an individual parcel system. I've tried to tell them this but they seem to think they know everything. I don't know why we even accept them like that.
  14. upschuck

    upschuck Well-Known Member

    Because you take them? :)
  15. sailfish

    sailfish Well-Known Member

    Their pick-up is another route. But even then you'd think all the claims would have sent up a flag higher up.
  16. upschuck

    upschuck Well-Known Member

    Their account rep should have met with them, that is for sure.
  17. Had a call tag today for 53 pounds from Amazon. It was a TV & the nerdy secretary at this particular business told me it was bent. My 1st & only thought was when are people ever going to realize how stupid it is to order a TV online & have it shipped by a parcel company?
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  18. burrheadd

    burrheadd Superstar

    Account Reps are like Sasquatch every bodies heard of them but rarely seen
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  19. Mugarolla

    Mugarolla Light 'em up!

    Not only that, but UPS will deny the claim saying it was not packed properly.
  20. joeboodog

    joeboodog good people drink good beer

    I had a pickup that ships flat screen tv's and they over box the factory box. It increases package strength and makes it harder to identify contents. The only returns are ones that are totally trashed.