I went in search of new laptops today for the household and found myself at one of the Name Brand Brown Employee linked sites. Let me say that I had what I wanted in my cart prior to the call and was ready to purchase 3 laptops. I waited almost 10 minutes to speak with a customer rep. When my time came I listened to a spew from him as he compiled my personnel data about how they wanted my business and were there to deal. Upon peering into my cart he immediately told me that he could do no better and in fact was not able to sell me the selected items that they sell hundreds of on a daily basis. Why? Because there were not enough bells and whistles on the no frills machines I chose to jack the price up to begin with; so when he applied a so called big unbelievable discount I could walk away feeling good and he could snicker knowing that he'd fleeced another one. (My Interpretation) This may be said with some bias, so take my experience with a grain of salt if you will. But I for one believe to myself I just proved this vendor's hyperboil to be less than forthright.