I've been doing some extensive networking with employees all over the country, particularly dispatchers, and I'm happy to report that the average new employee is basically worthless...at least initially. Dispatch has to hand-hold these people all day long, on both sides of the operations, and their productivity is abysmal. These are people who cannot read a map and must be given specific guidance constantly as to stop order (on pickups), basic directions, and almost everything else. They don't know that one side of the street is even and the other odd numbers, if numbers get higher or lower, or where directionals begin and/or end (such as Main Street is the division point between East and West prefixes on addresses). The best part is that most of the time, these poor souls are simply tossed out there after being "trained" by a similarly clueless colleague, and a few days or a few weeks later...they quit. As usual, management is telling them what a great job this is, about the "many" ways you can be promoted and/or switch to other positions within FedEx. In other words...blatant lies. FedEx cannot keep up the façade forever...word gets out. And morale? Basically so low as to be immeasurable. That sounds like a recipe for astounding productivity to me. How about you? Very high turnover, low stop counts, and constant mistakes all add-up to poor service and high operational costs. And the dispatchers and couriers who have to constantly rescue these people detracts further from productivity. If there are lots of WAD-qualified couriers in a station, rescue isn't going to happen anyway, and a route that should be getting 25 PUPS or so, gets 10 or 12. This leads to late or missed PUPS, late shuttles, late CTVs, and missed aircraft. BRAVO ZULU! As SPH says, "It's a cluster". And every "solution" management comes up with only makes it worse. LOFL.