Express Complaint - No trolling

Discussion in 'FedEx Discussions' started by Code 82 Approved, Aug 12, 2016.

  1. Code 82 Approved

    Code 82 Approved Titanium Plus+ Level Member

    A daily high-volume customer asked me wtf was up with the Express driver.
    Yesterday he allegedly peeked through a window and drove away, unaware that he had about five skids of P1 for a major $$$ retailer staged about ten feet back from the normal area.

    I suggested a "visual cue" might have been nice, since it's an abnormal shipment. But the customer complained that it has happened four times with this driver in the last few months.

    As I was out covering the route today, I wasn't much in the "know" of all the drivers out in this neck of the woods, but I did see the same guy at two pickup stops later in the day. I bit my tongue on telling him anything, just in case it's another driver covering that stop. Doubtful, because I helped him load a 135lb wooden crate on the other end of the route an hour before seeing him a block from the complainer.

    I guess my point is... none of us are perfect.
     
  2. muckduck

    muckduck Member

    Good talk...
     
  3. Express Courier

    Express Courier Active Member

    Why would you bite your tongue? Bring it up like hey yadda yadda.. know anything about that?

    Maybe I don't get what you are saying.
     
  4. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    We are instructed to make contact with each of the shippers at all of our daily pickup stops. We are strongly discouraged from allowing pickups to post signs indicating whether they have packages going out or not. I had one customer who used to do this and decided to put the sign out long after I had driven past her stop. She called in a missed pickup concern.

    Take the minute or two to make sure that they have nothing going out------much easier than being directed to go back because they called in saying that you missed their stop.
     
  5. Operational needs

    Operational needs Well-Known Member

    We are required to have face-to-face contact with every pickup customer. Period.
     
  6. Indecisi0n

    Indecisi0n Well-Known Member

    Is the driver good looking?
     
  7. McFeely

    McFeely Huge Member

    I have a couple pups that I never see the customer. One of them is too stupid and leaves early and locks up before their close time but hardly EVER cancels their pickup. There have been a few occasions where I could see the outbound packages sitting on the front desk but the entire building is locked up and no cars in the parking lot so I leave a door tag showing that I stopped by.

    The other has a late close time but they're long gone by the time I get there. It's on a farm and I have access to their stuff, so that's not a big deal. The problem with them is that they have no clue how to properly label and do paperwork on int'l shipments but I never see anyone there to talk to them about paperwork, etc. I leave a note but they still keep f'ing up their stuff.
     
  8. Purplepackage

    Purplepackage Well-Known Member

    Yeah "required" there are so many regs that are just in the front lobby of the building and the open time is after everyone leaves.

    Though a manager getting a complaint that you left a pup of a couple skids of p1 sit would get you an olcc at my station for sure
     
  9. Operational needs

    Operational needs Well-Known Member

    Probably a warning letter at my station.
     
  10. Operational needs

    Operational needs Well-Known Member

    I should have said that we're required to have face to face contact unless they're closed.
     
  11. Future

    Future Well-Known Member

    I am not closed ....just sayin ....LOL
     
  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Do you guys leave an info notice at pickup stops that close early for the day?
     
  13. Future

    Future Well-Known Member

    Every time
     
  14. Future

    Future Well-Known Member

    Especially on Holidays
     
  15. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Even for known closed?
     
  16. Operational needs

    Operational needs Well-Known Member

    I do. I don't know if anyone else does. Don't even know if we're required to or not. Lol. We used to have notices specially for pickups. Haven't seen one in years.
     
  17. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Do your Power Pads show you at the stop when you sheet it as closed?
     
  18. Purplepackage

    Purplepackage Well-Known Member

    We aren't required but it's a good way to cover your ass. Some routes I cover the pups that close early and don't have anything actually cancel their pickup..imagine that
     
  19. Purplepackage

    Purplepackage Well-Known Member

    I would assume our spiffy new GPS will show you closing the stop. GPS coordinate when you open and close a pup
     
  20. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    So up til now there was no way to show that you were even at the stop?