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FedEx Discussions
Failed business model.
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<blockquote data-quote="El Morado Diablo" data-source="post: 1039112" data-attributes="member: 40760"><p>I had a Ground driver on my route wearing flip-flops while working this summer. Believe me, the customers noticed because they were asking me about FedEx's uniform policy.</p><p></p><p>One of the biggest complaints I get from the customers on my route about Ground drivers revolves around their inability to solve customer problems. They are always told to call the 1-800 number. They know if they ask me I will take the time listen to them. If it's something I can fix or address, I do. If it's something I can't help them with I point them in the right direction if I can. It's easy to see how our customers get so frustrated with FedEx when they don't understand why the corporation is organized the way it is. It's not like FedEx ever tried to explain it to the general public.</p></blockquote><p></p>
[QUOTE="El Morado Diablo, post: 1039112, member: 40760"] I had a Ground driver on my route wearing flip-flops while working this summer. Believe me, the customers noticed because they were asking me about FedEx's uniform policy. One of the biggest complaints I get from the customers on my route about Ground drivers revolves around their inability to solve customer problems. They are always told to call the 1-800 number. They know if they ask me I will take the time listen to them. If it's something I can fix or address, I do. If it's something I can't help them with I point them in the right direction if I can. It's easy to see how our customers get so frustrated with FedEx when they don't understand why the corporation is organized the way it is. It's not like FedEx ever tried to explain it to the general public. [/QUOTE]
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